Russian Speaking GSA Recreation- for Luxurious Hotel

Apt Resources; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Russian-Speaking Guest Service Agent to join their Recreation department. In this exciting role, you will ensure guests enjoy a seamless recreational experience, addressing their needs and inquiries with exceptional service. Your strong communication skills and commitment to hospitality will enhance guest satisfaction at a luxurious hotel. This position offers the opportunity to work in a vibrant environment where you can make a significant impact on guest experiences. If you're passionate about delivering outstanding service and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Accommodation

Food

Service charge

Other benefits as per UAE labour laws

Qualifications

• Previous experience in a guest service role within a luxury hotel is preferred.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Welcome guests and provide information about recreational facilities.
• Assist guests with reservations and inquiries for a memorable experience.
• Collaborate with departments to enhance guest services effectively.

Skills

Fluent in Russian

Fluent in English

Strong interpersonal skills

Strong communication skills

Problem-solving skills

Job description

Apt Resources is looking for a dynamic and customer-oriented Russian-Speaking Guest Service Agent (GSA) for the Recreation department at a luxurious hotel. In this role, you will be responsible for ensuring that all guests enjoy a seamless and enjoyable recreational experience while attending to their needs and inquiries. Your excellent communication skills and strong commitment to service will play a key role in enhancing guest satisfaction.

Responsibilities

1. Welcome guests and provide them with information regarding the hotel's recreational facilities and services.
2. Assist guests with reservations, inquiries about activities, and provide personalized recommendations for a memorable experience.
3. Ensure proper handling of guest requests, concerns, and feedback in a timely and professional manner.
4. Maintain a high level of cleanliness and order in all recreational areas.
5. Collaborate with other departments to enhance guest services and resolve issues effectively.
6. Assist in promoting recreational activities, programs, and memberships to drive engagement.
7. Work closely with team members to develop a positive and engaging atmosphere for guests.

Requirements

1. Previous experience in a guest service role within a luxury hotel or resort environment is preferred.
2. Fluent in Russian and English; proficiency in additional languages is a plus.
3. Strong interpersonal and communication skills.
4. Passion for hospitality and delivering outstanding guest experiences.
5. Ability to multitask and work effectively in a fast-paced environment.
6. Positive attitude with a willingness to go above and beyond for guests.
7. Flexible schedule, including availability on weekends and holidays.
8. Strong problem-solving skills and attention to detail.
9. Must be in UAE.

The salary is AED 2000, plus AED 500 service charge, accommodation, food, and other benefits as per UAE labour laws.