Rooms Division Manager

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking an experienced Rooms Division Manager to oversee front-of-house operations and guest services. The role involves managing Front Office, Housekeeping, Concierge, and Security While ensuring an exceptional guest experience. Ideal candidates will possess a Bachelor's degree in Hospitality Management, a minimum of 5 years' experience in Rooms Division, and strong leadership skills. This full-time position emphasizes service excellence and team leadership within a multicultural environment.

Qualifications

• 57 years of experience in Rooms Division.
• 3-4 years in a managerial role.
• Previous experience in Front Office or Housekeeping management.

Responsibilities

• Oversee all aspects of front-of-house and guest services operations.
• Ensure a seamless guest experience.
• Manage Front Office, Housekeeping, Concierge, Guest Services, and Security.

Skills

Strong leadership and interpersonal skills

Excellent communication and problem-solving abilities

Proficiency in PMS systems (e.g. Cloud Opera)

Sound knowledge of guest service standards

Strong financial/commercial acumen

Ability to work under pressure

Fluency in English

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS systems (e.g. Cloud Opera)

Job description

Overview

The Rooms Division Manager oversees all aspects of the front-of-house and guest services operations ensuring a seamless guest experience. This includes managing Front Office, Housekeeping, Concierge, Guest Services, and Security. The role is both strategic and operational with a focus on service excellence, profitability, team leadership, and guest satisfaction.

Qualifications :

A bachelor’s degree in Hospitality Management or a related field is preferred.

Minimum of 57 years of experience in Rooms Division with at least 3-4 years in a managerial role. Previous experience in a Front Office or Housekeeping management role is highly advantageous.

Additional Information :

Preferred skills and competencies:

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in PMS systems (e.g. Cloud Opera)
• Sound knowledge of guest service standards and operational procedures
• Strong financial/commercial acumen and budgeting knowledge
• Passion for quality and results-driven
• Ability to work under pressure and in a multicultural environment
• Fluency in English; additional languages are a plus

Other information :

This position is a Single contract status

A candidate with UAE experience is advantageous

Remote Work :

No

Employment Type :

Full-time