Rider Quality Support

Delivery Hero SE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service company is seeking candidates to conduct rider audits and manage crowd control during peak times in Sharjah. Ideal applicants should possess a valid motorbike license and have experience in delivery or operations. Strong communication skills and the ability to handle challenging situations effectively are essential. This role requires flexible working hours, including weekends. Join us to enhance rider experience and operational efficiency.

Qualifications

• Experience in delivery or operations is a plus.
• Valid motorbike license in the UAE is required.
• Must be able to speak and understand English.
• Calm and composed in difficult situations.

Responsibilities

• Conduct rider audits to ensure compliance.
• Manage crowd control during events.
• Handle de-escalation between riders and customers.
• Support vendor relations for smoother processes.
• Deliver safety training to riders.

Skills

Customer service

Problem-solving

Communication

Crowd management

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real‑time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on‑ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on‑ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.