Rider Operations & Safety Specialist

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service in Dubai is looking for an Operations Support team member. The role includes conducting rider audits for compliance with hygiene standards, managing crowd control during peak hours, and resolving conflicts among riders and customers. Candidates should have a valid motorbike license in the UAE and excellent communication skills. Fluency in English is necessary, and knowledge of additional languages is a plus. Availability for shifts and outdoor work in all weather is required.

Qualifications

• Experience in delivery operations or rider checks is beneficial.
• A valid motorbike license in the UAE is required.
• Ability to speak and understand English; knowledge of Arabic, Hindi, or Urdu is a bonus.

Responsibilities

• Conduct rider audits for compliance with standards.
• Manage crowd control during peak operational times.
• Handle de-escalation between riders and customers.

Skills

Communication skills

Conflict resolution

Calmness under pressure

Job description

A leading delivery service in Dubai is looking for an Operations Support team member. The role includes conducting rider audits for compliance with hygiene standards, managing crowd control during peak hours, and resolving conflicts among riders and customers. Candidates should have a valid motorbike license in the UAE and excellent communication skills. Fluency in English is necessary, and knowledge of additional languages is a plus. Availability for shifts and outdoor work in all weather is required.