Retail Sales Representative | Retail | Al Futtaim Watches & Jewlery | UAE

Al-Futtaim; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a Retail Sales Representative to ensure exceptional customer service and support store operations. The role involves maintaining cleanliness, assisting customers, and training staff. The ideal candidate has 4-5 years of experience in the Watch industry and possesses excellent communication skills. This role offers the opportunity to be part of a dynamic team within a respected brand.

Qualifications

• 4-5 years’ experience in Watch industry.
• Proven ability to achieve goals.
• Excellent relationship skills.

Responsibilities

• Responsible for sales generation and positive customer experience.
• Maintains store standards and cleanliness.
• Trains new staff on Point of Sale (POS) operation.

Skills

Friendly and engaging personality

Good verbal communication skills

Ability to stand for a minimum of 8 hours

Confidence and helpfulness

Stock replenishment

Education

High School (Bachelor Preferred)

Job description

Job Requisition ID: 170795

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Overview of the role: The Retail Sales Representative is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. Housekeeping duties, visual presentation standards, etc.).

What you will do

What you will do:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness, provides a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code. Assists the Store Manager with day-to-day Store Operations including opening and closing and Store Management cover and other security aspects. May run the Store in the absence of the Store Manager if required.
• Greets customers immediately upon entering the store with a smile and sincere greeting. Trains new staff on the Point of Sale (POS) operation and is responsible for corrective action at the POS. Deals with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
• Provides customers with current relevant information about the product. Assists with ensuring compliance with in-store procedures regarding pricing and ticketing to ensure customers are aware of product prices and to protect the company against loss related to incorrect pricing.
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale.
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
• Sincerely thanks all customers for shopping as they exit the store and invites them back.

Miscellaneous Responsibilities

• Participates in and attends all store meetings and other related functions.
• Represents a positive attitude toward the merchandise, the brand and the company.
• Participates in all inventories.
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales goals.
• Satisfactorily completes all duties as assigned by management.
• Is punctual and adheres to designated work schedule.
• Is flexible and works well with peers and management to accomplish duties.
• Follows company Policies and Procedures 100%.
• Performs housekeeping duties as required.

Required Skills to be successful

• The Retail Sales Rep should have a friendly and engaging personality and be comfortable with working with members of the general public.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
• Confident, helpful and polite and be physically fit.
• Stock replenishment.

What equips you for the role

• High School (Bachelor Preferred)
• 4-5 years’ experience in Watch industry.
• Proven ability to achieve goals.
• Good Personality.
• Good communication skills.
• Excellent relationship skills.
• Accountability.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.