Retail Operations Manager

reeqwest; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international fashion brand is seeking a Retail Operations Manager to oversee all store operations and enhance overall efficiency and profitability. The ideal candidate will have over 5 years of experience in retail operations management, preferably in the fashion industry. Key responsibilities include supervising daily operations, tracking store performance, and collaborating across departments. Strong leadership and analytical skills are essential for success in this dynamic retail environment.

Qualifications

• 5+ years of experience in retail operations management, preferably in fashion.
• Strong background in multi-store operations, stock control, and team leadership.
• Experience improving store productivity and customer experience.

Responsibilities

• Lead and manage retail operations across all stores.
• Supervise daily operations and ensure efficiency and profitability.
• Track store performance and develop action plans for improvements.
• Collaborate with cross-department teams for smooth operations.

Skills

Leadership and people management

Strong analytical and reporting ability

Excellent communication and problem-solving skills

Solid understanding of retail KPIs, stock processes, and VM standards

Ability to work under pressure in a fast-paced retail environment

Job description

Job Summary

Our Client an International women’s fashion brand established in 2015, dedicated to creating modern, elegant, and versatile pieces that reflect the lifestyle of today’s woman.

Job Description

Role Purpose

Lead, manage, and enhance retail operations across all CLIENT stores to ensure efficiency, profitability, and a strong brand experience.

Key Responsibilities

Store Operations Management

• Supervise daily operations for all branches, ensuring smooth workflow and adherence to procedures.
• Develop, implement, and maintain store SOPs.
• Monitor operational KPIs (sales, conversion rate, UPT, ATV, footfall, returns).
• Conduct regular store visits and performance audits.

Inventory & Stock Control

• Ensure accurate stock levels through structured stock-handling processes.
• Coordinate with warehouse and stock teams to minimize discrepancies, mismatches, and shrinkage.
• Oversee stock transfers, replenishment cycles, and aging stock management.
• Lead annual and periodic stock counts, analyze results, and apply corrective actions.

Team Leadership & Development

• Manage Store Managers and guide sales teams towards achieving targets.
• Provide coaching and continuous development for operational and sales skills.
• Participate in recruitment, onboarding, and performance evaluations.
• Build a culture of accountability, service excellence, and teamwork.

Sales Performance & Customer Experience

• Track store performance daily/weekly/monthly.
• Develop action plans to improve store results and meet sales targets.
• Ensure high customer service standards and resolve escalations when required.
• Implement promotions and campaigns in alignment with marketing.

Visual Merchandising (VM)

• Ensure correct execution of visual guidelines across all branches.
• Coordinate with the allteam for seasonal layouts and new collection arrivals.
• Maintain store presentation standards, signage, and product displays.

Operational Excellence & Process Improvement

• Identify operational gaps and execute improvements to enhance productivity.
• Streamline staff scheduling and resource allocation.
• Implement loss-prevention measures to reduce shrinkage.
• Standardize reporting, store checklists, and operational workflows.

Cross-Department Coordination

• Collaborate with HR, Warehouse, Finance, Buying, and Marketing teams.
• Provide feedback on customer behavior, fast/slow-moving items, and operational needs.
• Ensure smooth communication between stores and head office.

Job Requirements

Experience

• 5+ years of experience in retail operations management, preferably in fashion.
• Strong background in multi-store operations, stock control, and team leadership.
• Experience improving store productivity and customer experience.

Skills

• Leadership and people management.
• Strong analytical and reporting ability.
• Excellent communication and problem-solving skills.
• Solid understanding of retail KPIs, stock processes, and VM standards.
• Ability to work under pressure in a fast-paced retail environment.