Restaurant Manager - El Sur (Spanish Speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A prominent hospitality chain in Dubai is looking for an experienced Restaurant Manager (Spanish Speaker) to lead operations at El Sur, a vibrant Spanish restaurant. Responsibilities include managing daily operations, ensuring top-tier service, and leading a dynamic team. The ideal candidate will have at least 4 years of experience in the food and beverage industry and a strong understanding of guest relations, culinary management, and compliance with hygiene standards. This role is crucial for delivering exceptional dining experiences.

Qualifications

• 4 years of experience in food and beverage culinary or related professional area.
• Understanding of employee positions to perform duties in their absence.
• Experience in managing day-to-day operations effectively.

Responsibilities

• Oversee daily operations and ensure top-tier service.
• Lead and mentor team members to improve communication and trust.
• Ensure compliance with food handling and sanitation standards.

Skills

Leadership

Interpersonal communication

Customer service

Team building

Education

High school diploma or GED

2-year degree in Food Service Management

Job description

Job Summary

BIENVENIDOS A EL SUR! El Sur is a vibrant Spanish restaurant in the heart of Dubai seeking a passionate and experienced Restaurant Manager (Spanish Speaker) to lead daily operations and deliver an unforgettable Mediterranean dining experience. The role blends leadership with cultural flair, overseeing a dynamic team, ensuring top-tier service, curating moments that transport guests to the lively streets of Barcelona and the charming towns of Andalusia. The manager will oversee signature tapas like patatas bravas, padrón peppers, and seafood paella served on our breezy outdoor terrace, ensuring every detail that makes El Sur a true taste of Spain.

Candidate Profile

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration, or related major; 2 years experience in the food and beverage culinary or related professional area.

Core Work Activities

Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Maintains service and sanitation standards in restaurant bar/lounge and room service areas.

Reviews staffing levels to ensure that guest service operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize organize and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies standards and procedures by training supervising follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local state and Federal liquor laws.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g. greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including purchasing and payment of invoices.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

• Manager