Resolution Specialist – Customer Care & Satisfaction

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in the UAE is seeking a Customer Service Assistant to support the resolution of customer complaints across various channels. The role emphasizes excellent communication, problem-solving skills, and a customer-focused mindset. Applicants should have a high school diploma and at least two years of experience in a similar position. Proficiency in both English and Arabic is preferred. This position offers the opportunity to contribute to customer satisfaction and sales growth.

Qualifications

• Minimum two years of experience in a similar customer service role.
• Proficiency in Arabic preferred.
• Good command of the English language.

Responsibilities

• Handle complaints from all channels, ensuring resolutions within 24 hours.
• Optimise customer relationships to drive sales growth.
• Assist in troubleshooting communication issues between customers and delivery suppliers.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Demonstrated customer focus

Proactive approach

Education

High school diploma

Tools

MS Office applications

Job description

A leading retail company in the UAE is seeking a Customer Service Assistant to support the resolution of customer complaints across various channels. The role emphasizes excellent communication, problem-solving skills, and a customer-focused mindset. Applicants should have a high school diploma and at least two years of experience in a similar position. Proficiency in both English and Arabic is preferred. This position offers the opportunity to contribute to customer satisfaction and sales growth.