Residence Concierge

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious residential property in Dubai is seeking a Residence Concierge to join their front of house team. The role involves welcoming and assisting residents and guests, maintaining security protocols, and managing communications. Candidates should have experience in concierge or guest service, possess strong communication skills, and be well-organized. Flexibility for shifts is required.

Qualifications

• Experience in concierge or guest service roles (hotel/residential).
• Good communication and people skills.
• Well-organized, professional, and calm under pressure.

Responsibilities

• Welcome and assist residents and guests with inquiries.
• Maintain a professional and organized front desk.
• Monitor visitor access and enforce security protocols.
• Manage incoming and outgoing mail and packages.
• Support move-in and move-out processes for residents.

Skills

Experience in concierge or guest service roles

Good communication and people skills

Well-organized and calm under pressure

Comfortable using basic computer systems

Flexible with shifts

Job description

We are currently seeking a ResidenceConcierge to join the front of house team at our prestigious residential property in Dubai. This role is for sister concern of Palazzo Versace Dubai, upholding the same standards of luxury, service, and excellence.

Main Duties/Responsibilities:

• Welcome and assist residents and guests with inquiries, service requests, and local area information.

• Maintain a professional, organized, and presentable front desk at all times.

• Monitor visitor access and enforce building security protocols.

• Manage incoming and outgoing mail and packages; coordinate with delivery services.

• Work closely with building management, maintenance, housekeeping, and security teams.

• Keep accurate records including visitor logs, key logs, service requests, and incident reports.

• Support move-in and move-out processes for residents.

• Communicate building notices, maintenance schedules, and updates to residents.

• Assist in emergencies by following building procedures and guiding residents and emergency personnel.

Candidate Profile:

• Experience in concierge or guest service roles (hotel/residential).

• Good communication and people skills.

• Well-organized, professional, and calm under pressure.

• Comfortable using basic computer systems.

• Flexible with shifts, including weekends and holidays.