Reservations Agent - Holiday Inn and Suites Dubai Science Park

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An esteemed hotel in Dubai is seeking a guest-oriented Reservations Agent. Responsibilities include converting inquiries into bookings and managing hotel strategies. Candidates should have excellent English communication skills and be familiar with the Opera System. This role offers a competitive salary and the opportunity to join a supportive team environment.

Benefits

Competitive salary

Team-oriented environment

Qualifications

• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy.
• Pro-active and energetic with a positive 'can do' attitude.

Responsibilities

• Convert inquiries into bookings via phone, in-person, or email.
• Manage hotel selling strategy according to the business plan.
• Liaise special requirements to other departments.

Skills

Excellent communication skills in English

Knowledge of Russian or another language

Attention to detail

Pro-active and energetic attitude

Multi-tasking and prioritization skills

Proficient in the use of Opera System

Tools

Opera System

Job description

Reservations Agent - Holiday Inn and Suites Dubai Science Park

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park is looking for a guest-oriented Reservations Agent to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai, minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites atDubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
• Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
• Record and manage bookings that failed to arrive (No Show).
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Process and confirm guest room reservations made by clients.

What We need from you:

• Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Proficient in the use of Opera System

What we offer:

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.