Reservations Agent

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Reservations Agent with at least one year of experience in hotel bookings. The ideal candidate will have strong interpersonal skills, a passion for customer service, and familiarity with OPERA systems. This role is pivotal in providing exceptional guest experiences and maximizing revenue opportunities for the hotel.

Qualifications

• Minimum of 1 year experience as Reservations Agent for a hotel.
• Well versed with OPERA and related systems.
• Strong interpersonal and communication skills.

Responsibilities

• Handle incoming reservations inquiries in a timely manner.
• Provide knowledgeable and friendly service to all guests.
• Enhance the company’s image and market reputation.

Skills

Strong interpersonal skills

Communication skills

Attention to detail

Customer service

Tools

OPERA

Job description

Overview

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.

Responsibilities

• Handle all incoming reservations inquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.

Qualifications

• Should have a minimum of 1 year experience as Reservations Agent for a hotel.
• Should be well versed with OPERA and other related systems.
• Strong interpersonal and communication skills with a passion for service.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS