Reservations Agent

Dusit Thani Mactan Cebu; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel in Dubai is seeking a reservations agent to manage reservation requests and ensure compliance with hotel standards. Responsibilities include processing reservations, handling guest queries, and maximizing room revenue. The ideal candidate must have strong communication skills and complete knowledge of hotel policies. This role offers an exciting opportunity to work in a dynamic environment, engaging with customers directly to meet their needs.

Qualifications

• Knowledge of hotel and departmental standards, policies, and procedures.
• Ability to process reservations efficiently.
• Strong communication skills for handling guest queries.

Responsibilities

• Maintain knowledge of hotel policies and comply with standards.
• Process reservation requests and handle cancellations.
• Maintain accurate information regarding reservations.

Job description

Job Description

• Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures.
• Processes all reservation requests, changes, and cancellations according to the standards.
• Observes proper telephone manners at all times.
• Maintains complete, accurate and timely information which are essential to the reservation.
• Handle guest queries, requests and complaints related to reservations in a polite and efficient manner.
• Sells the best-rated room to meet the guest’s needs and maximize the room revenue.
• Suggest alternative date for requests on overbooked situation.
• Explains effectively the hotel’s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
• Set up proper billing accounts according to the policy.
• Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.