Reservations Agent

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a detail-oriented Reservations Agent to enhance guest experiences and drive revenue. In this role, you will be responsible for managing reservations, adhering to company standards, and ensuring guest satisfaction. Your expertise in hotel operations and familiarity with technology will be key in maximizing quality levels and addressing guest needs. Join a dynamic team dedicated to providing exceptional service and making a positive impact in the hospitality sector. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3+ years in hotel reservations with a focus on guest satisfaction.
• Experience with PMS & RMS technology is essential.

Responsibilities

• Manage reservation requests and ensure guest satisfaction.
• Monitor daily arrivals and handle booking discrepancies.

Skills

Customer Service

Upselling

Attention to Detail

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Property Management System (PMS)

Revenue Management System (RMS)

Job description

As Reservations Agent you are expected to:

• Maintain effective office administrative procedures.
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling and achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow-up reports according to departmental requirements.
• Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
• Safeguard and detect double bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellations, credit, and prepayment policies.
• Stay up to date with current information and data on the hotel product including room types, rates, features, facilities, food and beverage outlets, promotions, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

Qualifications:

• Three years experience in hotel reservation and room divisions.
• At least one year of experience in the Front Office or Reservations department.
• Familiar with hotel operations, available technology (PMS & RMS), and all distribution channels.
• Understand the dynamics of regional & local markets, local competitors, and events of the destination.
• Additional language is an advantage.

Remote Work:

No

Employment Type:

Full-time