Renewal Specialist (MM & ENT) (Position located in Dubai)

KnowBe4; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading security awareness training provider in Dubai is seeking a sales-oriented Mid Market and Enterprise Renewal Specialist. This role involves managing client renewals, negotiating terms, and generating pricing quotes. Ideal candidates will have sales experience and strong communication skills. Join a collaborative team focused on creating smarter security cultures.

Benefits

Company-wide bonuses based on sales

Employee referral bonuses

Tuition reimbursement

Qualifications

• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Previous sales or negotiation experience.
• Familiarity with IT Security concepts.

Responsibilities

• Manage all opportunities within assigned customer portfolio.
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals.
• Be proactive in conducting discovery with customers on opportunities.
• Negotiate with customers to prevent churn.
• Facilitate processes between KnowBe4 Legal and customers.
• Generate pricing quotes for renewals.
• Maintain administration of opportunities in the CRM.

Skills

Sales experience

Negotiation skills

Communication skills

Customer service skills

Time management skills

Education

Associates Degree or equivalent work experience

Tools

Gmail

Google Docs

MS Office

Salesforce

Job description

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Dubai United Arab Emirates visit the following links.
Careers Page: Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs Partners and customers to provide pricing quotes for renewals adding upsell where applicable and then successfully and efficiently closing those opportunities.

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals and applicable upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms using discretion and independent judgment
• Facilitate a working process between KnowBe4 Legal department and customers Legal team to revise legal documentation pertinent to the contract
• Employ pricing strategies that meet the Companys standards policies and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30 60 and 90 day opportunity pipeline weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Companys CRM

Minimum Qualifications

• Associates Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome Internet Explorer etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone email and video conferencing
• Ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit

An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Required Experience

Unclear Seniority