Remote Luxury Hotel Guest Service Agent

Minor International; Sir Bani Yas; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Agent in Abu Dhabi to provide expertise services and exceptional customer care. You will be responsible for managing reservations, greeting and registering guests, and ensuring satisfaction during their stay. The ideal candidate should have a strong focus on customer service, excellent English communication skills, and flexibility to work various shifts. This position offers a unique opportunity to contribute to memorable guest experiences.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Fluency in English is required.
• Ability to work shifts, weekends, and public holidays.
• Experience with current Property Management Systems (PMS) preferred.

Responsibilities

• Provide expert service in a courteous manner.
• Take reservations and register guests.
• Ensure outstanding guest service during their stay.
• Handle guest inquiries, requests, and comments promptly.

Skills

Customer service focus

Communication skills

Computer skills

Flexibility to work shifts

Tools

Property Management Systems (PMS)

Ms Office

Job description

A luxury hospitality brand is seeking a Guest Service Agent in Abu Dhabi to provide expertise services and exceptional customer care. You will be responsible for managing reservations, greeting and registering guests, and ensuring satisfaction during their stay. The ideal candidate should have a strong focus on customer service, excellent English communication skills, and flexibility to work various shifts. This position offers a unique opportunity to contribute to memorable guest experiences.