Remote IT Support Intern

Talents Of Endearment; Remote; AED 120,000 - 200,000; Full time

Job summary

A global tech organization is offering a remote internship focused on technical support. As an intern, you will troubleshoot various issues across multiple operating systems while collaborating with experienced engineers. Ideal candidates will have a relevant educational background and a strong dedication to helping others. Join a community of interns and benefit from mentorship, flexible work hours, and growth opportunities in an innovative environment.

Benefits

Mentorship from experienced IT professionals

Access to curated learning paths and certifications

Flexible remote work environment

Qualifications

• Enrolled in or a recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.
• Fundamental understanding of operating systems, networking, and cloud-based services.
• Strong problem-solving mindset with a passion for helping others.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
• Collaborate with senior engineers to resolve incidents and implement solutions.

Skills

Problem-solving mindset

Written and verbal communication

Self-motivation

Education

Degree/diploma in Computer Science or IT

Tools

Ticketing systems (e.g., Zendesk)

Job description

This is a remote position.

Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.

Internship Overview

• Serve as the first point of contact for end‑user technical issues.
• Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
• Log, categorize, and elevate support tickets using our IT service management (ITSM) platform.
• Collaborate with senior engineers to resolve incidents and implement solutions.
• Contribute to knowledge‑base articles and user guides.
• Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).

What You’ll Learn

• End‑to‑end incident management and service‑desk workflows
• Remote‑access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace)
• Basic scripting for automation (PowerShell, Bash)
• Network troubleshooting (LAN/WAN, Wi‑Fi, IP configuration)
• Customer‑centric communication and technical documentation
• Cybersecurity awareness and compliance fundamentals

Who We’re Looking For

• Enrolled in or a recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.
• Fundamental understanding of operating systems, networking, and cloud‑based services.
• Strong problem‑solving mindset with a passion for helping others.
• Excellent written and verbal communication skills in English.
• Self‑motivated, organized, and able to thrive in a fully remote environment.
• Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.

Why Join Us

• Mentorship: Pair up with experienced IT professionals and receive regular feedback.
• Growth: Access to curated learning paths, certifications, and hackathons.
• Community: Engage with a cohort of 50 interns, network, collaborate, and form lifelong connections.
• Flexibility: Work from anywhere with asynchronous check‑ins suited to your schedule.
• Impact: Play a key role in supporting a fast‑growing organization and its global workforce.