Receptionist - Dubai Investment Park

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist who will greet guests and provide outstanding customer service. The ideal candidate will have at least one year of experience in a front office role, knowledge of the Opera system, and fluency in Arabic. Responsibilities include managing all guest inquiries, processing reservations and payments, and ensuring guest safety while delivering a warm brand-standard welcome. The role offers a competitive salary, accommodation, and a supportive work environment for career growth.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Arabic – speaking, writing, reading is essential.

Responsibilities

• Greet and welcome guests, providing timely brand-standard service.
• Answer guest queries about promotions and local events.
• Process payments and manage reservations accurately.
• Build long-term relationships with corporate leads.
• Communicate effectively with departments for service delivery.
• Ensure safety of all guests in accordance with safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Ability to work under pressure

Teamwork ability

Proactive organizational skills

Exceptional customer service

Tools

Opera (PMS)

Job description

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guest s feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails and filing to ensure the smooth running of the reception area, maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with the safety procedures and guideline.

Requirements

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic Language – speaking, writing and reading.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team!