Receptionist

Delano; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a dynamic Receptionist to create exceptional experiences for its guests. You will greet guests warmly, manage reservations, and address concerns with grace, all while upholding the standards of luxury hospitality. Ideal candidates will have a background in luxury environments, strong communication skills, and a passion for service. Attractive perks and a collaborative culture await those ready to make a mark in the industry.

Benefits

Growth and collaboration opportunities

Attractive benefits for staff

Dynamic work culture

Qualifications

• Proven track record in a luxury hospitality environment.
• Exceptional communication and interpersonal skills.
• Proficient in luxury hotel operations and management software.

Responsibilities

• Greet guests warmly and manage the check-in process.
• Handle reservations and special requests effectively.
• Assist guests and provide tips on local amenities.

Skills

Luxury experience in hospitality

Exceptional communication skills

Operational knowledge of luxury hotel management

Refined interpersonal skills

Education

Bachelor's degree in Hospitality Management

Job description

Job Description

Summary:

Join us at Delano Dubai, where luxury meets modern hospitality! As our Receptionist, you’ll be the first face our guests see, setting the stage for an unforgettable experience. Your role is all about making guests feel welcome and ensuring they feel at home from the moment they arrive.

Key Responsibilities

• Warm Welcome: Greet guests with a smile and provide a smooth check-in process, making every arrival feel special.
• Reservations Guru: Manage reservations with ease, accommodating special requests and keeping everything organized for a seamless stay.
• Guest Experience: Share insider tips about our luxurious amenities and local hotspots, helping guests make the most of their time with us.
• Administrative Whiz: Handle clerical tasks with precision, from managing communications to keeping records up to date.
• Billing Expert: Process payments accurately and address any questions with transparency and care.
• Team Player: Collaborate with colleagues across departments to ensure a cohesive and top-notch guest experience.
• Problem Solver: Address guest concerns with grace, turning challenges into opportunities for outstanding service.
• Brand Ambassador: Uphold the Delano standard in every interaction, making sure each guest feels valued and part of our unique community.

Qualifications

• Luxury Experience: You have a proven track record in a luxury hospitality environment, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
• Exceptional Skills: Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.
• Operational Knowledge: You’re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.
• Educational Background: A relevant educational qualification, such as a Bachelor’s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

As a Receptionist, you will be the welcoming face of Delano Dubai, playing a vital role in creating a luxurious and seamless experience for our guests. Your commitment to providing exceptional service will be key in maintaining the hotel’s reputation for elegance and sophistication.

Additional Information

Why Join Us

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now

If you're a dynamic Receptionist ready to make your mark in luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter outlining why you’re the perfect fit for Delano Dubai.