Receptionist

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Receptionist to provide excellent customer service and support. The ideal candidate will greet and direct visitors, manage correspondence, and maintain a secure and welcoming reception area. Strong communication and problem-solving skills are essential. This position is exclusively for UAE Nationals, reflecting the bank's commitment to national employment. Join a dynamic team that values customer satisfaction and operational success.

Qualifications

• Ability to interact effectively with customers and clients.
• Proficient in greeting and directing visitors.
• Effective in managing correspondence and records.

Responsibilities

• Greet and direct visitors appropriately.
• Maintain security and manage reception area.
• Respond promptly to inquiries through phone and email.
• Assist in resolving customer complaints.

Skills

Customer service skills

Communication skills

Basic bookkeeping

Data entry

Problem-solving

Job description

Role: Receptionist

Location: Abu Dhabi

Role purpose

• Interact with customers/clients to provide and process information in response to inquiries, concerns and requests about products and services.
• Attend to visitors and assist with their purpose of visit.

Key accountabilities of the role

These are the main responsibilities of this role

Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system
• Welcomes visitors by greeting them in person or on the telephone, answering or referring to inquiries
• Directs visitors by maintaining employee and department directories and the given instructions
• Maintains security by following procedures, monitoring logbook and issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules and regulations.
• Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours
• Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
• Contributes to team effort by accomplishing related results as needed
• Provide information to callers over the telephone
• Respond to emails and correspondence related to their scope of work
• Monitors and update visitor’s records
• Perform basic bookkeeping and record filling
• Perform data entry
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions promptly.
• Confirms appointment and maintain event calendar
• Perform other duties as assigned
• Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service
• Monitors the office recycling facilities and schedule

Results required

• Establish and maintain cooperative working relationships.
• Deal with all sections and branches with high cooperation.
• To take up more responsibilities and discharge them effectively and efficiently.
• Observes company policy and procedures

This position is for UAE Nationals only.