Reception Supervisor | Al-Futtaim Automotive | Toyota

SupportFinity™; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Fujairah is seeking a skilled Reception Supervisor. You will lead a team, ensure exceptional customer service, and manage reception operations. Ideal candidates have 2+ years in a similar role within the automotive industry, with strong leadership and communication skills. Proficiency in MS Office and knowledge of SAP are advantageous. Join us to help deliver outstanding customer experiences.

Qualifications

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership and communication skills.

Responsibilities

• Lead the reception team to provide exceptional customer service.
• Ensure accurate flow of customer and vehicle information.
• Maintain a clean and organized reception area.

Skills

Leadership skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Education

Degree in Mechanical Engineering or related field

Tools

MS Office

SAP

Job description

Overview of the Role

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Abu Dhabi Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

What You Will Do

• Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

Required Skills to Be Successful

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

About the Team

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

What Equips You for the Role

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
• Experienced in managing daily operations and leading a team.
• MS Office proficiency and SAP knowledge is a plus.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We aim to deliver world-class omni-channel experiences and mobility solutions, from passenger cars to SUVs and beyond, across a broad portfolio of mobility products.

We employ a large, diverse team and are committed to customer-centric service and continuous learning. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Al-Futtaim Automotive

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