Real Estate Customer Experience Specialist

Antal International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic real estate organization is looking for a Customer Service Executive to ensure a smooth client experience during property handovers. The ideal candidate must have excellent communication skills, present a professional personality, and possess relevant experience in the real estate sector. Responsibilities include managing customer queries, assisting with documentation, and maintaining high standards of customer service. This role is key to fostering positive client relationships and enhancing overall satisfaction.

Qualifications

• Proven experience in the real estate industry, preferably with a property developer.
• Ability to manage customer communications effectively.
• Strong background in handling property handover and post-sales processes.

Responsibilities

• Act as the primary point of contact for customers during property handover.
• Manage customer communications via phone, email, and meetings.
• Coordinate with internal departments for timely resolution of queries.
• Assist clients with documentation and approvals during handovers.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Customer service orientation

Interpersonal skills

Organizational abilities

Problem-solving skills

Education

Bachelor’s degree in any discipline

Job description

A dynamic real estate organization is looking for a Customer Service Executive to ensure a smooth client experience during property handovers. The ideal candidate must have excellent communication skills, present a professional personality, and possess relevant experience in the real estate sector. Responsibilities include managing customer queries, assisting with documentation, and maintaining high standards of customer service. This role is key to fostering positive client relationships and enhancing overall satisfaction.