RC RAK, Groups & Events Coordinator

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain is seeking an Office Support Coordinator to assist the Sales & Marketing team in Ras Al Khaimah. Responsibilities include preparing sales documents, answering guest inquiries, and ensuring high standards of service. Ideal candidates will have at least one year of related experience and a high school diploma. Strong communication and organizational skills are essential for success in this role.

Qualifications

• At least 1 year of related work experience.
• Ability to maintain confidentiality of proprietary information.
• Fluent in English with professional communication skills.

Responsibilities

• Support Sales & Marketing team with office duties.
• Prepare sales-related documents and respond to client inquiries.
• Ensure guest satisfaction and comply with company standards.

Skills

Strong communication skills

Customer service orientation

Proficient in Microsoft Office

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing copying). Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g. brochures promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter retrieve reconcile and verify information (e.g. commissions leads third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g. hours of operation rates and room types packages promotions entertainment restaurants special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsibilities

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Required Experience: IC

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.