Quality & Training Leader: Elevate Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai seeks a dedicated Quality Assurance Manager to enhance guest experiences. Responsibilities include implementing quality assurance processes, conducting audits, and facilitating training programs. The ideal candidate will have a degree in Business Administration or Hospitality Management and significant experience in guest services. This role emphasizes continuous improvement and effective communication with leadership and staff. Join us to lead quality initiatives in a dynamic hospitality environment.

Benefits

Access to employee recognition programs

Equal opportunity employer

Qualifications

• 2 years of experience in guest services or related professional area.
• Experience in hotel business preferred.
• Ability to understand data collection methods.

Responsibilities

• Drive quality assurance initiatives and guest voice feedback.
• Facilitate quality training programs and continuous improvement.
• Conduct audits to verify compliance with brand standards.

Skills

Understanding of quality management practices

Presentation skills

Detail orientation

Education

2-year degree in Business Administration or related major

4-year degree in Business Administration or related major

Tools

Statistical measurement tools

Database applications

Job description

A leading international hotel chain in Dubai seeks a dedicated Quality Assurance Manager to enhance guest experiences. Responsibilities include implementing quality assurance processes, conducting audits, and facilitating training programs. The ideal candidate will have a degree in Business Administration or Hospitality Management and significant experience in guest services. This role emphasizes continuous improvement and effective communication with leadership and staff. Join us to lead quality initiatives in a dynamic hospitality environment.