Quality Assurance Officer

Arabian Ethicals; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare distributor in Dubai is seeking a Quality Assurance Specialist with a strong background in the pharmaceutical industry. The role involves establishing quality control mechanisms, investigating customer complaints, and ensuring compliance with ISO standards. The ideal candidate has a Bachelor's degree in science and 3-5 years of relevant experience. This position offers opportunities to enhance customer satisfaction and adhere to corporate policies.

Qualifications

• 3-5 years of relevant experience in the regulated pharmaceutical industry, specializing in Quality Assurance and Quality Control.
• Ability to work under pressure and manage time effectively.
• Effective communicator with strong relationship-building skills.

Responsibilities

• Work with quality managers to establish quality control mechanisms.
• Develop and implement project standards and frameworks.
• Conduct regular stock checks and report results.
• Investigate customer complaints and prepare root cause reports.
• Review and update the ISO Quality Manual.

Skills

Exposure to ISO standards and ISO training and certification

Effective communication skills

Emotional resilience

Ability to multitask

Education

Bachelor’s degree in science

Job description

Arabian Ethicals was established in 1977 to service the pharmaceutical industry as an agent for the management, storage, and distribution of manufacturers’ brands to both the private and governmental sectors. Today, Arabian Ethicals has grown into one of the leading healthcare distributors in UAE, distributing 50 brands across its pharmaceutical core business, animal health, and consumer division.

Job Description

The job holder is responsible to work with quality managers to help establish quality control mechanisms, identify risks, and define relevant risk mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual.

Monitor and Execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in the Warehouse Operations.
• Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least 2 pharma agency stock checks per month; report results vis-\u00e0-vis expiries, lot details vs. qty in system.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conduction daily audit reports.
• Ensure compliance to the corporate Policies, Procedures and SOPs.

Investigation of Customer Complaints along with Stock Investigation

• Investigate customer complaints & deficiency report and prepare a report specifying the root cause.
• Update customer complaint report and submit it to the QA Manager.
• Identify and suggest corrective steps on any deficiency caused by improper storage methods, extended periods of storage etc.
• Facilitate internal/external auditors with any relevant documentation, reports etc.
• Enhance overall customer satisfaction to 85%.

Review of ISO Manual

• Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on Quality and systems for Management review.
• Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.
• Review & complete GSDP questionnaire as per ISO Standards and guidelines, requested by the principal companies.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Timely revise and update all SOP’s and ensure on time ISO 9001:2015 training certification.

Qualifications

• Bachelor’s degree in science from a recognised University or Institution.

Skills & Professional Requirements

• Exposure to ISO standards and ISO training and certification.

Experience Requirements

• 3-5 years of relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance and Quality Control.

Attributes and Behaviours

• Emotional resilience and an ability to work under pressure with a "can do attitude".
• Ability to multitask and manage time effectively.
• Effective communicator with the ability to build strong working relationships.
• The ability to provide constructive feedback for issues affecting Quality.
• Keen to learn and share knowledge with the whole team.
• A team player with the ability to work unsupervised.
• Understands the needs of the customers and responds accordingly to deliver excellent customer service.