Program Senior Manager

Jet Aviation; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

An aviation maintenance leader is seeking an experienced Project Manager to coordinate maintenance projects and ensure customer satisfaction in Dubai. The ideal candidate will possess a Bachelor's degree in Aeronautics and robust project management experience, especially in MRO environments. Proficiency in relevant software and strong communication skills are essential. This role involves collaboration with engineering and production teams in a dynamic setting.

Qualifications

• Minimum 10 years' experience in MRO project management or technical administration.
• In-depth knowledge of business aviation platforms (Gulfstream, Bombardier, Dassault) preferred.
• Proven ability to manage multiple maintenance projects simultaneously.

Responsibilities

• Act as the central coordinator between Jet Aviation and the customer for several maintenance projects.
• Ensure seamless execution of maintenance events with a focus on customer satisfaction.
• Provide proactive oversight from induction to aircraft delivery.

Skills

MRO project management

Technical administration

ERP/MRO software proficiency

English communication skills

Education

Bachelor's degree or diploma in Aeronautical or Aviation Maintenance

Tools

SAP

AMOS

MS Office

Job description

Minimum Requirements

• Bachelor's degree or diploma in Aeronautical, Aviation Maintenance.
• Minimum 10 years' experience in MRO project management or technical administration, ideally within a Business and General Aviation Part-145 environment.
• In-depth knowledge of business aviation platforms (Gulfstream, Bombardier, Dassault) preferred.
• Proven ability to manage multiple maintenance projects simultaneously in a high-pressure, dynamic environment.
• Experience with ERP/MRO software (SAP, AMOS, CMP, CAMP, Corridor) and strong proficiency in MS Office tools.
• Excellent English communication and report writing skills.

Main Responsibilities

The Project Manager (PMO Planning) acts as the central coordinator between Jet Aviation and the customer for several maintenance projects. The role ensures seamless execution of base, line, and unscheduled maintenance events, with a focus on customer satisfaction, compliance, schedule adherence, and financial control. The incumbent provides proactive oversight from induction to aircraft delivery, driving collaboration between engineering, production, materials, and billing teams. The position shall have direct reports such as PMO planners, planning support staff etc.

Desired Characteristics

• Strong customer service mindset with a professional, solutions-oriented approach.
• High attention to detail and process discipline.
• Strong organizational and time management skills.
• Effective communicator with direct reports
• Proactive problem-solver and decision-maker.
• High ethical standards and confidentiality in handling customer information.

Physical Demands

The position operates within Jet Aviation's MRO facilities at DXB, JDWC, or Al Bateen, engaging with engineering, production, and finance teams in a high-precision, customer-driven environment. Occasional travel within the region or to customer sites may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.