Program Manager - Seller health, Program Manager - Seller Risk

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a Seller Performance and Compliance Manager to oversee compliance strategies and initiatives across MENATR stores. In this role, you will collaborate on product launches, manage audits, and drive seller education initiatives. The ideal candidate has at least 5 years of cross-functional experience, strong process improvement skills, and a Bachelor's degree. This position offers the opportunity to influence compliance culture and work with senior stakeholders.

Qualifications

• 3 years of program or project management experience.
• 5 years of experience working cross-functionally with tech and non-tech teams.
• 3 years of experience defining and implementing process improvement initiatives.

Responsibilities

• Collaborate on new product initiatives to define compliance requirements.
• Maintain a view to detect and respond to new regulatory developments.
• Manage examination and external audit processes.
• Promote a culture of compliance within business teams.
• Drive seller education initiatives to enhance account health performance.
• Manage day-to-day functions of the compliance program.

Skills

Program or project management experience

Cross-functional collaboration

Process improvement using data

Stakeholder management

Advanced Excel (Pivot Tables, VLookUps)

SQL knowledge

Education

Bachelor's degree

Master's degree

Job description

Amazon is seeking a pragmatic innovative and driven individual to manage seller performance and compliance. In this regional role covering MENATR stores (UAE KSA EG TR) you will develop compliance strategies and initiatives that develops a roadmap of regulatory risks and requirements with mitigation plans to ensure business continuity with no or minimal disruption. Regulatory requirements could range from general licenses to operate as an e-commerce business or specific certificates for product safety compliance.

The Seller Performance and Compliance Manager will manage a range of compliance subject matter areas operating in a fast-paced environment across a large number of functional groups to deliver best-in-class compliance solutions to support existing and emerging products. This role will engage internally across business legal operations and technical teams to influence the strategic direction of products and design of right-sized controls. The Seller Performance and Compliance Manager will advise senior stakeholders on the compliance implications of business decisions and ways to promote compliance among sellers to ultimately drive higher performance in the area of account health.

Key job responsibilities

• Collaborate on new product initiatives to understand legal impact define compliance requirements and establish appropriate compliance policies and controls to facilitate successful launch.
• Maintain a horizon view in order to detect and respond to new regulatory developments and issues that may pose compliance risk; educate management and guide teams in the development of a risk-based and coordinated response across dependent teams.
• Manage examination and external audit processes maintaining productive relationships with external assessors on an ongoing cadence and ensuring timely and accurate response to inquiries.
• Promote a culture of compliance proactively engaging with business teams to educate on compliance concerns understand business objectives and influence product design.
• Drive seller education initiatives to enhance account health performance.
• Manage the day to day functions of the compliance program inclusive of the submission of required regulatory reporting and oversight of business owned controls.
• Manage and maintain the policy library and risk measurement mechanisms that form the basis of compliance programs.
• Prepare reports to senior management and senior business leaders with timely and actionable intelligence concerning the health of compliance programs.

About the team

The team is part of the MENATR 3P team and handles three verticals: 1) Seller registration 2) Seller compliance and 3) Account health management.

Qualifications & Experience

• 3 years of program or project management experience
• 5 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 5 years of driving end to end delivery and communicating results to senior leadership experience
• 5 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules
• Masters degree

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Required Experience

Manager