Program Manager

RTX; Dubai; On-site; AED 367,000 - 441,000; Full time

Job summary

A leading aerospace company in Dubai is seeking a Program Manager to oversee the FlightSense Program Management. This role involves maintaining customer relationships, ensuring contract integrity, and enhancing customer satisfaction. Qualified candidates should have a University Degree and significant experience in aerospace or a related field. The position requires strong financial skills, as well as the ability to navigate complex customer interactions. This is a pivotal role in contributing to the excellence of aerospace services offered by the company.

Qualifications

• Typically requires a University Degree and a minimum of 10 years prior relevant experience.
• Experience with financial modeling.
• Experience with commercial airframe components.

Responsibilities

• Central single point of contact for the contract internally and externally.
• Track overall Customer Support Level (CSL).
• Own the financial performance for adherence to original business plan.
• Lead any performance penalty or contractual discussions.
• Support customer technical review discussions.

Skills

Financial acumen

Problem resolution

Customer service

Education

University Degree or Advanced Degree

Job description

Date Posted:

Country: United Arab Emirates

Location: United Technologies International Operations Inc. UAE (DUBAI) Media One Tower 30th Floor Office 3001 Dubai United Arab Emirates; P. O. Box 71662 Dubai U.A.E.

Position Role Type: Unspecified

Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace technology.

As the steward of excellence in aerospace repair services the Program Manager of FlightSense Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospaces FlightSense agreement. At the heart of this responsibility lies the cultivation of robust relationships both within our organization and with our valued clientele.

FlightSense isnt just a serviceits a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.

What You Will Do

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair Technical Finance Management).
• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract in addition to all Collins commercial repairs.
• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
• Review monthly/quarterly cost data reliability trends effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
• Lead any performance penalty or contractual alignment discussions internally as well as with the customer.
• Support customer technical review discussions with guidance from the Collins product owners to agree on service bulletin incorporation chargeable quote disputes and other items.

What You Will Learn

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense contract and Collins broader commercial repairs portfolio
• Youll develop data analysis and forecasting where youll review monthly and quarterly cost data identify reliability trends and leverage insights to refine our future forecast models.
• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.

Qualifications You Must Have

• Typically requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree 14 years of relevant experience

Qualifications We Prefer

• Experience leveraging strong financial acumen and / or experience with financial modeling.
• Experience with conflict / issue resolution on difficult problems.
• Experience with commercial airframe components.

Thisposition may involve access toexport-controlled information and hardwarewhere an export license would be required forcompliance with applicable laws andregulations. Employment will be subject tosatisfactory security checks export licenseapproval and if required completion of a non-disclosure agreement.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

Required Experience:

Manager