Product Specialist

InterSystems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in data technology is seeking a Product Specialist to oversee the configuration and management of their healthcare software, TrakCare. This role focuses on aligning with regulatory frameworks and enhancing billing and revenue cycle workflows across the Middle East, requiring strong analytical skills and a responsive approach to user needs.

Qualifications

• 5 years of experience as a Healthcare Information Manager or equivalent.
• Experience in writing use cases, requirements, or functional documentation.
• Knowledge of Patient Administration Systems (PAS) and Revenue Cycle processes.

Responsibilities

• Develop use cases or product requirements for new functionality.
• Provide business analysis of problems and new requests.
• Monitor regulatory changes for RCM and ensure system alignment.

Skills

Problem-solving

Analytical

Communication

Interpersonal

Multi-cultural

Education

University Degree in Technology, Science or Healthcare

Job description

Working closely with the global product teams and local implementation teams this role is responsible for configuring and managing TrakCare to meet the specific requirements of our local market. Bringing together the regional requirements and statutory regulations the Product Specialist is responsible for defining the specification for regional configuration performing the work testing and documenting the output.

A strong focus of this role is on Billing and Revenue Cycle workflows ensuring alignment with complex payer models claims processes and regulatory frameworks across the Middle East. The Product Specialist plays a key role in shaping how TrakCare supports hospital revenue operations in the region particularly in countries like Saudi Arabia UAE and Qatar.

Working with the Regional Product Manager the Product Specialist is responsible for producing high-quality well-documented outputs that are used to drive implementation projects and lead the clients.

Responsibilities:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA training and documentation in understanding new functionality.
• Provide business analysis of problems and new requests.
• Collect synthesize and prioritize customer feedback using a combination of live customer feedback sessions and additional feedback mechanisms.
• Participate in project teams with developers and other key staff to develop new functionality for the product.
• Assist with scoping and planning of new developments as needed.
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfies stated needs.
• Prepares and delivers product material product presentations and demonstrations as needed to support knowledge sharing learning pre-sales and customer requirements.
• Monitor regulatory changes for RCM (e.g. NPHIES DHA/DOH DHPO) and ensure system alignment through configuration or product enhancement.
• Support testing validation and documentation for the above.
• Collaborate with product teams and external regulatory bodies to validate that implemented features meet evolving statutory guidelines and payer mandates especially for insurance approvals electronic claims and encounter documentation.

Qualifications:

• 5 years of experience as a Healthcare Information Manager or equivalent experience with a software vendor.
• Experience in working with Healthcare IT preferably having worked with a software implementation as a vendor or a customer.
• Experience in writing use cases requirements or functional documentation for healthcare applications.
• Strong knowledge of Patient Administration Systems (PAS) Billing workflows and Revenue Cycle processes with specific experience adapting and implementing these functions within healthcare environments in the Middle East
• Knowledge of key Middle East healthcare regulatory frameworks such as NPHIES (KSA) DHA/DOH (UAE) and TPHCC/QCHP (Qatar) with the ability to transfer compliance requirements into detailed functional specifications.
• Previous experience working with healthcare applications at an in-depth level.
• University Degree in Technology Science or Healthcare.
• Very goodproblem-solving and analytical skills.
• Excellent communication interpersonal and multi-cultural skills.
• Ability to coordinate and lead team.

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.

Required Experience:

Unclear Seniority