Product & Application Engineer I (UAE National)

Alfa Laval Spiral; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

A global engineering firm is seeking a Product & Application Engineer to provide technical support and solutions throughout the sales process in Dubai. Ideal candidates hold a Mechanical or Chemical engineering degree and possess strong customer service and communication skills. This position involves leading customer interactions, supporting quotations, and conducting training sessions to ensure customer satisfaction. Join a dynamic team in an international environment with opportunities for growth.

Benefits

International working environment

Opportunity for personal development

Diverse team with global networking opportunities

Qualifications

• Strong service culture and customer relations focus.
• Ability to lead technical parts of customer requests.
• Proficient in product knowledge and applications.

Responsibilities

• Identify and provide reliable solutions for technical issues.
• Support in the quotation process for customer projects.
• Run virtual meetings and seminars to promote products.

Skills

Technical knowledge

Communication skills

Customer service

Training and coaching

Proactive mindset

Education

Mechanical or Chemical engineering degree

Tools

One CRM tool

Job description

About Us

Alfa Laval India Middle East and Africa has a strong ambition to become world-class in terms of service quality delivering superior customer experience. We offer a challenging exciting and rewarding position in a highly dynamic and interesting organization.

Who you are

As a Product & Application Engineer you are a key person to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction throughout the sales process. You have a strong service culture. You are motivated by customer relations results continuous improvement and have excellent people and communication skills.

Job Description

Work with existing relations or in products and in what is generated by sales team

Lead the technical part of a customer requests making visits (physically or virtually) meetings and interactions to customers focusing on product presentations to offer a customized value proposition to the customer.

Lead and Support in the quotation process in a customer project.

Run virtual meetings virtual seminars and webinars to increase awareness of AL products and services.

Be product champion in a product launch campaign or in product campaigns and drives.

Be local trainer for a specific product and application: Define and delivery local training programs for the AL employees channels and customers.

Use the One CRM tool and other tools in a consistent and qualitative way to support the sales process and take decisions.

Responsible to ensure business principles and governance are adhered to within area of responsibility.

Knowledge

• Technical knowledge.
• Product knowledge and deep understanding of the customer process and applications.
• Competent in various separation processes and products.
• Express (written & verbal) in an appealing way: personal (authentic) concise relevant.
• Use active listening.
• Have a social media active profile and use digital channels to increase network and secure presence Digital customer support interaction
• Proactive Service minded strong in customer care and take quick actions
• Ability to train and coach others on P&A certifications

Qualification & Experience

Mechanical or Chemical engineering graduate.

The location

The position is based in Alfa Lavals corporate office Dubai.

Why Alfa Laval

• You will join a highly motivated and skilled team and work in a challenging fast moving and developing business.
• We offer you an interesting and challenging position in an international open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn. If you consider yourself qualified for the position please apply on the given link. Selection and interviews will be ongoing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.