Play & Entertainment Manager - Family Centred Venue

Radiant Hospitality Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A family-focused entertainment company in Dubai seeks a Play & Entertainment Manager to oversee operations and improve guest experiences. The manager will lead a team, maintain safety standards, and contribute to community engagement initiatives. Candidates should have 2-3 years of management experience in similar environments and be prepared for a full-time role with a 7-day schedule. Competitive compensation and benefits package available.

Benefits

AED 15,000 - 18,000 monthly

Health insurance

Paid leave and public holidays

Career development opportunities

Staff discounts

Qualifications

• 2–3 years’ experience in play area management or family entertainment.
• Strong understanding of safety and compliance in operations.
• Experience with children's parties and interactive entertainment.

Responsibilities

• Support daily operations of play and entertainment zones.
• Assist with safety standards and operational policies.
• Recruit, train, and supervise play attendants and entertainers.

Skills

Leadership in operational teams

Guest service skills

Flexible working hours

Communication skills

Tools

POS systems

Microsoft Office

Job description

An exciting new, family-focused play and entertainment concept is launching in Dubai and is seeking an experienced Play & Entertainment Manager to support daily operations and guest experience delivery. This role sits at the heart of a vibrant, high-energy environment designed for children and families, combining structured play, classes, and private events. You will work closely with senior leadership to ensure safe operations, engaged staff, and consistently high service standards as the venue establishes itself in the market. This is a hands‑on management role suited to someone who thrives in fast-paced, seven‑day‑a‑week operations and has a genuine passion for children’s entertainment, guest experience, and team leadership.

Responsibilities

• Support the day-to-day operation of all play and entertainment zones, ensuring smooth, safe, and efficient service delivery.
• Assist in implementing and maintaining operational policies, procedures, and safety standards across the venue.
• Coordinate closely with maintenance and cleaning teams to uphold presentation, hygiene, and functionality.
• Recruit, train, schedule, and supervise a team of play attendants, entertainers, and support staff.
• Lead by example on the floor to maintain team morale, engagement, and performance.
• Handle guest feedback, questions, and complaints professionally, ensuring a positive family experience.
• Support the planning and execution of birthday parties, children’s classes, and special events.
• Liaise with third‑party suppliers and entertainers to ensure service quality and cost control.
• Assist with budgeting, expense tracking, and revenue monitoring in collaboration with management.
• Support marketing initiatives, community outreach, and social media activations to drive footfall and repeat visits.
• Contribute ideas for new activities, programs, and operational improvements based on guest feedback and industry trends.

Compensation & Benefits

• AED 15,000 - 18,000 per month, depending on experience.
• Health insurance.
• Paid leave and public holidays.
• Career development and growth opportunities within a growing concept.
• Staff discounts.
• Flight frequency / 24 months.

This is a full‑time, on‑site role based in Dubai. Only candidates with relevant experience in family entertainment, play areas, or similar high‑interaction environments will be considered.

Qualifications

• 2–3 years’ experience in play area management, family entertainment, leisure, or hospitality operations.
• Proven leadership experience managing operational teams in a customer‑facing environment.
• Strong understanding of safety, compliance, and child‑focused operational standards.
• Experience coordinating children’s parties and activities, including hands‑on entertainment skills such as balloon decoration, face painting, or interactive games.
• Confident communicator with excellent guest‑service instincts.
• Comfortable using POS systems, scheduling tools, and Microsoft Office.
• Ability to work flexible hours, including weekends and public holidays, in a seven‑day operation.
• First Aid and CPR certification preferred.