Platform support executive â Vista (Roxy)

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cinema technology firm in Dubai is seeking a Platform Support Executive to provide Level 2 support for Vista Application and POS hardware in a fast-paced cinema environment. This role involves troubleshooting incidents, maintaining system integrations, and collaborating with vendors to resolve technical issues. The ideal candidate should have strong troubleshooting skills and experience in documentation. Candidates must be flexible with operational hours, including weekends and holidays.

Qualifications

• Experience in Level 2 support for application and POS hardware.
• Strong troubleshooting skills in a fast-paced environment.
• Ability to document technical issues and resolutions.

Responsibilities

• Provide ongoing support for Vista application and POS systems.
• Participate in system upgrades and cloud migration projects.
• Collaborate with vendors to resolve technical challenges.

Skills

Troubleshooting

Customer service

Communication

Technical documentation

System integration

Job description

Job Summary (List Format) Platform Support Executive Vista (Roxy):

• Provide Level 2 support for Vista Application and POS hardware within a fast-paced cinema chain environment.
• Troubleshoot and resolve incidents related to Vista system setup configuration and POS operation, ensuring adherence to SLAs.
• Support and maintain integrations between Vista and ERP modules (Finance, Inventory, loyalty and BI systems).
• Collaborate with L1 Support business/operations users and vendors to resolve technical issues.
• Participate in Vista upgrades and cloud migration projects including UAT rollout coordination and post-go-live support.
• Configure and maintain Vista modules such as Head Office Loyalty Voucher Management Connect and Cinema.
• Assist with the rollout of new cinemas or system enhancements.
• Document technical issues resolutions and error workarounds for knowledge sharing.
• Monitor system performance proactively identifying and addressing risks affecting guest experience or transaction accuracy.
• Work with vendors including Vista to escalate and resolve complex issues.
• Maintain on-site presence in cinemas with flexibility for operational hours weekends holidays and occasional travel.