Patient Care Coordinator - Remote Site Clinic

Medica International Healthcare LLC; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is seeking a highly professional Receptionist/Patient Care Coordinator. This role involves managing patient appointments, inquiries, and supporting operations at the clinic. Candidates should have a diploma or degree in Health Care Administration and at least 2 years of relevant experience. Strong customer service skills and proficiency in English and Arabic are essential. Enjoy competitive salary, growth opportunities, and a supportive team environment.

Benefits

Competitive salary

Professional development opportunities

Supportive team environment

Qualifications

• 2+ years of experience as a patient care coordinator.
• Friendly and approachable demeanor.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage patient appointments and inquiries.
• Communicate with patients and caregivers regarding care requirements.
• Organize patient information and data transfer.
• Generate health management reports.
• Coordinate with multidisciplinary teams.

Skills

Customer service skills

Excellent communication in English

Excellent communication in Arabic

Multitasking

Education

Diploma or Degree in Health Care Administration or related

Job description

Job Description:

Via Medica International Healthcare is looking for a highly professional and presentable Receptionist/Patient Care Coordinator to join our team. We seek candidates with a strong customer service orientation. You will manage patient appointments, inquiries, and support the smooth daily operations of the industrial site clinic in the Western Region – Abu Dhabi.

Role and Responsibilities:

• Support care delivery to patients – Communicate and provide resources to patients and caregivers about patients’ conditions and treatment requirements – Recognise and appropriately manage challenging behaviours of patients and caregivers – Liaise and follow through with patients and all health and social care providers to keep everyone informed and updated
• Organise patient information for efficient data transfer to relevant internal staff and external providers – Receive and collate information from new, existing and transfer patients – Liaise with other providers to ensure patients at risk are monitored adequately – Conduct checks on data input to ensure quality and consistency
• Generate reports for population health management
• Coordinate among multidisciplinary teams in the provider’s setting – Liaise with clinical and non-clinical staff for effective patient management – Organise and manage minutes of internal meetings as needed – Follow up and tracking of preventive screening results to ensure the timeliness and completeness of follow-up as specified and the care-pathway. Key Interactions:
• Internal Interactions – Clinical lead – Physicians within the facility – Administrative within the facility – Other clinically trained personnel such as paramedics, technicians, nurses, etc
• Patient and Visitor Management: Greet and check in patients, who are often employees or contractors. They verify identity, manage a multi-line phone system, and direct visitors. This is the primary point of contact for anyone entering the clinic.
• Appointment and Schedule Management: Book, confirm, and reschedule appointments for medical consultations, pre-employment screenings, drug and alcohol testing, and injury follow-ups. They coordinate with medical staff to optimise the clinic's workflow.
• Medical Records and Data Entry: Maintain and update confidential patient records, including employee medical histories, injury reports, and treatment plans.
• Administrative and Clerical Support: Handle a variety of office tasks, such as filing, scanning, and distributing mail. They also manage clinic inventory, ordering medical and office supplies as needed to keep the clinic operational.

Requirements:

• Diploma or Degree in Health Care Administration, Public Health, Health Education
• Minimum 2 years’ experience as a patient care coordinator.
• Strong customer service skills with a friendly and approachable demeanour.
• Excellent communication skills in English and Arabic.
• Ability to multitask and work effectively in a fast-paced environment.

Why Join Us:

• Be part of a leading, innovative centre with a diverse and professional team.
• Competitive salary and growth opportunities.
• Professional development opportunities.
• Collaborative and supportive team environment.