Passenger Service Agent 05J26

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency is seeking a competent Passenger Service Agent to enhance the customer experience at airports in Dubai. The role involves processing check-ins, managing passenger inquiries, and ensuring compliance with airline regulations. Candidates must have a high school diploma, strong communication skills, and a customer service background. The position requires adaptability, a focus on problem-solving, and the ability to thrive under pressure in a dynamic airport environment.

Qualifications

• Experience in customer service roles, preferably in the airline industry.
• Ability to work shifts, including nights, weekends, and public holidays.
• Capacity to remain calm and handle high-pressure situations with ease.

Responsibilities

• Greet passengers at check‑in counters with a friendly attitude.
• Assist passengers with special needs, ensuring all safety protocols are met.
• Handle customer inquiries and provide information about flight schedules.

Skills

Customer service

Strong communication skills

Problem-solving

Language proficiency

Education

High school diploma or equivalent

Tools

Airline reservation software

Job description

Passenger Service Agent is a pivotal role within the airline industry, responsible for ensuring a smooth and efficient passenger experience at the airport. This position requires dynamic individuals capable of handling multiple tasks and providing excellent customer service. Passenger Service Agents are the first point of contact for passengers at the airport, assisting with various aspects such as check‑in, resolving travel‑related inquiries, and ensuring compliance with security and airline regulations. This role demands strong communication skills, attention to detail, and a passion for helping people. A Passenger Service Agent must be adaptable to an ever‑changing environment and be able to keep calm under pressure, providing assistance with a smile and maintaining a professional demeanor at all times.

Responsibilities

• Greet passengers at check‑in counters with a friendly and positive attitude.
• Efficiently process passenger check‑ins by verifying travel documents and check‑in details.
• Assist passengers with special needs, ensuring all safety protocols are met.
• Handle customer inquiries and provide information about flight schedules and procedures.
• Resolve baggage‑related issues and assist with lost luggage claims when needed.
• Coordinate with airline and airport staff to ensure smooth boarding processes.
• Manage flight bookings, upgrades, and cancellations as per airline policies.
• Ensure compliance with all security, safety regulations, and airline policies.
• Guide passengers through customs and security procedures for seamless travel.
• Maintain accurate records of passenger details and incident reports as required.
• Provide language translation services when necessary to assist non‑English speakers.
• Stay updated on airline protocols and procedures to inform passengers correctly.

Requirements

• High school diploma or equivalent; additional languages are an advantage.
• Experience in customer service roles, preferably in the airline industry.
• Strong communication and interpersonal skills to assist diverse passengers.
• Ability to work shifts, including nights, weekends, and public holidays.
• Proficiency in using computer systems and airline reservation software.
• Good problem‑solving skills to address passenger issues effectively.
• Capacity to remain calm and handle high‑pressure situations with ease.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry/Sector: Recruitment & Staffing

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Disclaimer

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