Partner Success & Support Specialist

Info Resume Edge; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A tech services company in Sharjah seeks a Partner Support Specialist to enhance partner relationships through effective communication and issue resolution. You will assist with onboarding, account management, and provide ongoing training to ensure partners are well-supported. Ideal candidates have a Bachelor's degree and 1-3 years of experience in customer support, with strong communication and problem-solving skills. A competitive salary, commission-based incentives, and benefits will be offered.

Benefits

Competitive salary

Commission-based incentives

Health insurance

Retirement plans

Paid time off

Opportunities for professional development

Qualifications

• 1-3 years of experience in customer support or partner management.
• Experience in a B2B environment preferred.
• Familiarity with helpdesk software is a plus.

Responsibilities

• Serve as the first point of contact for partners.
• Manage partner inquiries and troubleshooting.
• Assist with the onboarding and training of new partners.

Skills

Excellent communication skills

Strong problem-solving skills

Organizational skills

Ability to collaborate effectively

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

CRM systems such as Salesforce

Microsoft Office Suite

Google Suite

Job description

A tech services company in Sharjah seeks a Partner Support Specialist to enhance partner relationships through effective communication and issue resolution. You will assist with onboarding, account management, and provide ongoing training to ensure partners are well-supported. Ideal candidates have a Bachelor's degree and 1-3 years of experience in customer support, with strong communication and problem-solving skills. A competitive salary, commission-based incentives, and benefits will be offered.