Outbound Supervisor

Mumzworld; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital commerce platform in Dubai is seeking a Logistics Manager to supervise and lead the outbound team. The ideal candidate will have a Bachelor's degree and a minimum of 4 years of experience in outbound logistics, ideally within an e-commerce environment. Responsibilities include monitoring workflow, ensuring accurate order fulfillment, and tracking team performance metrics. Strong leadership and problem-solving skills are essential. This role may require flexible working hours including weekends.

Qualifications

• Minimum 4 years of experience in outbound/logistics operations, preferably in e-commerce.
• Hands-on experience with Warehouse Management Systems (WMS) or ERP tools.
• Ability to manage and prioritize tasks in a fast-paced, high-volume environment.

Responsibilities

• Supervise the outbound team to meet daily shipment targets.
• Monitor workflow of order processing, picking, and packing.
• Ensure accurate order fulfillment and on-time delivery.

Skills

Leadership

Communication

Problem-solving

Decision-making

Education

Bachelor's degree in logistics or related field

Tools

Warehouse Management Systems (WMS)

ERP tools (NetSuite, SAP, Oracle)

Job description

Mumzworld is the leading digital commerce platform for mothers and families in the GCC region. Trusted by millions we are the region's go‑to destination for baby, mother and child essentials and were just getting started. Our next chapter is bold: building the region's most ambitious Super App for families integrating e-commerce, pharmacy, healthcare, education and more.

With 300 team members across the UAE, Saudi Arabia, Egypt and remote locations in Europe, Asia and Africa we are growing fast. We're looking for professionals who combine business rigor with a builders mindset, entrepreneurial thinkers, data‑driven decision‑makers and strong collaborators who prioritize people, culture and long‑term impact.

Join us as we shape the future of family living in the region.

Job Description

• Supervise and lead the outbound team (pickers, packers, dispatchers) to meet daily shipment targets.
• Monitor the workflow of order processing, picking, packing and dispatch.
• Ensure accurate order fulfillment and on‑time delivery.
• Coordinate with logistics partners and internal teams to resolve any delivery issues or delays.
• Track performance metrics (accuracy, productivity, order cycle time) and report daily/weekly KPIs.
• Conduct regular team briefings and shift handovers.
• Ensure all outbound activities comply with safety, quality and operational standards.
• Support continuous improvement initiatives to enhance efficiency and reduce errors.
• Train and motivate team members to achieve departmental goals.

Requirements

• Bachelor's degree (preferred) or equivalent experience in logistics, supply chain or a related field.
• Minimum 24 years of experience in outbound/logistics operations, preferably in an e‑commerce or fulfillment center environment.
• Strong leadership and communication skills.
• Hands‑on experience with Warehouse Management Systems (WMS) or ERP tools (e.g. NetSuite, SAP, Oracle).
• Ability to manage and prioritize tasks in a fast‑paced, high‑volume environment.
• Excellent problem‑solving and decision‑making abilities.
• Flexible to work in shifts and weekends if required.