Operations & Quality Excellence Manager

DP World Australia; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global logistics provider based in Dubai is seeking an experienced candidate to oversee daily operations and quality management of the Quality & Support team. Responsibilities include team leadership, implementing system solutions, managing key performance indicators, and ensuring compliance with operational standards. The ideal candidate will have a strong focus on process improvement, stakeholder engagement, and risk management. This position promises to drive high levels of client satisfaction and operational excellence.

Responsibilities

• Manage day-to-day activities of the Quality & Support team.
• Support planning and implementation of system solutions.
• Supervise, motivate, and evaluate team members.
• Lead development of departmental policies and procedures.
• Monitor departmental KPIs and analyze performance data.
• Manage departmental digital platforms and ensure data accuracy.
• Prepare and analyze performance reports for improvement.
• Assist during audits and ensure compliance with processes.
• Engage with stakeholders to identify operational improvements.
• Support risk management and business continuity efforts.

Job description

A leading global logistics provider based in Dubai is seeking an experienced candidate to oversee daily operations and quality management of the Quality & Support team. Responsibilities include team leadership, implementing system solutions, managing key performance indicators, and ensuring compliance with operational standards. The ideal candidate will have a strong focus on process improvement, stakeholder engagement, and risk management. This position promises to drive high levels of client satisfaction and operational excellence.