Operations Officer

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in the United Arab Emirates is seeking an Operations Officer to maintain high-quality operational and administrative controls. The role involves processing finance transactions, managing commodity trade records, and ensuring compliance with internal policies. Ideal candidates should possess a Master or Bachelor's degree in Banking and Accounting, along with 3-4 years of relevant banking experience. The position emphasizes teamwork, communication, and continuous improvement in operational workflows.

Qualifications

• 3-4 years of banking experience in finance origination and after service.

Responsibilities

• Ensure timely and accurate processing of finance transaction requests.
• Review and process all finance disbursement documents.
• Process all AED and FCY outward fund transfers.
• Ensure daily reconciliation of MAP and GL accounts.
• Manage records of commodity trades and reconcile accounts.
• Provide guidance to team members.
• Support BCP initiatives by maintaining readiness across operations.
• Regularly assess operational workflows and recommend improvements.

Skills

Leadership

Team Work

Good Communication skills

Highly organized

Education

Master / Bachelor Degree in Banking and Accounting

Job description

Role: Operations Officer – WFO

Location: Abu Dhabi

Role Purpose: Maintain tight and high quality Operational and Administrative controls

Key Accountabilities of the Role

1. Ensure timely and accurate processing of finance transaction requests received via BPM Workflow System and WFOServices email, in line with agreed turnaround times.
2. Review and process all finance disbursement documents across various products (e.g., Murabaha, Istissna, Sukuk, Lombard, Tadawul, etc.), ensuring compliance with approval protocols and Sharia guidelines.
3. Process all AED and FCY outward fund transfers, transactions for settlements and miscellaneous instructions, ensuring alignment with internal policies, proper authorization and adherence to cut‑off timelines.
4. Ensure daily reconciliation of MAP and GL accounts (including Khalifa Fund/MOPA), maintain accurate MIS updates and escalate unresolved items promptly.
5. Manage records of commodity trades, reconcile MAP accounts with brokers and ensure timely processing of monthly broker fee payments.
6. Manage the maintenance and reconciliation of commodity trade records, ensuring timely broker fee payments and alignment with MAP account balances.
7. Review control reports, update/follow up deferral of documents and ensure proper document scanning and archiving, and enforce adherence to service delivery standards and audit requirements.
8. Provide guidance to team members, support international branches, and assist in processing structured/syndicated deals and cross‑functional training initiatives.
9. Lead resolution for transactional discrepancies, report significant deviations and ensure compliance with ADIB policies and procedures.
10. Support BCP initiatives by maintaining readiness and resilience across operations, in coordination with the BCP Coordinator.
11. Regularly assess operational workflows and recommend improvements to enhance efficiency, control and service quality.
12. Evaluate operational workflows periodically and recommend enhancements to improve efficiency, control and service quality.
13. Promote continuous learning through training programs and mentorship, fostering a culture of growth and operational excellence.

Specialist Skills / Technical Knowledge Required for this Role

• Leadership / Team Work / Good Communication skills / Highly organized
• Master / Bachelor Degree in Banking and Accounting
• 3-4 years of banking experience in the finance origination and after service