Operations Manager

Acquera; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury yacht agency in Dubai is seeking an Operations Manager to lead operational activities and ensure service excellence. The ideal candidate has over 5 years of managerial experience in yachting or luxury hospitality, strong knowledge of port procedures, and proven leadership abilities. Responsibilities include overseeing operations, managing budgeting, and building client relationships. If you are passionate about the luxury yacht industry, apply now to join a dynamic team.

Qualifications

• Minimum 5 years of managerial experience in relevant fields.
• Strong knowledge of the yachting market and Dubai area.
• Proficient in port formalities and customs clearance procedures.
• Excellent communication, negotiation, and presentation skills.
• Proven leadership skills with a results-driven mindset.

Responsibilities

• Oversee all operational activities of the yachting agency.
• Ensure high service standards and operational efficiency.
• Manage budgeting, cost control, and financial performance.
• Build and maintain relationships with clients and stakeholders.
• Lead staff management, training, and development.

Skills

Managerial experience in yachting

Client management

Financial monitoring

Leadership and people management

Communication skills

Analytical skills

Tools

CRM platforms

MS Office

Job description

Acquera Yachting is expanding its presence in Dubai, and we are seeking a strategic and results-oriented Operations Manager to lead our operational activities, ensure exceptional service standards and drive business growth.

Role

The Operations Manager oversees all operational activities of the yachting agency within the assigned area (Dubai), ensuring the smooth execution of yacht and superyacht and related maritime services, while continuously enhancing service quality and contributing to business development.

The role coordinates and supervises services such as port formalities, provisioning, concierge and bunkering, guaranteeing high service standards and operational efficiency. It also builds and maintains strong relationships with clients, suppliers and industry stakeholders, identifying new business opportunities and strategic partnerships.

In addition, the Operations Manager is responsible for the financial performance of operations, including budgeting, cost control and profitability monitoring, while supporting the implementation of the company’s strategic and commercial objectives in line with Management guidelines.

Responsibilities

• Oversee berth bookings and clearance procedures, including compliance with port formalities and customs, coordinating effectively with local offices and authorities.
• Supervise and guarantee the quality of all services provided to owners, guests and crew (concierge, provisioning, transfers, events, bunkering, medical assistance), maintaining operational excellence.
• Select, manage and evaluate suppliers to uphold high service standards and cost efficiency.
• Oversee the accurate use of company systems, including proper Statements of Account and CRM updates and coordinate with Administration on financial monitoring and credit recovery.
• Manage operations within the approved budget, monitoring performance, profitability and agreed commercial targets.
• Build and strengthen client relationships, contributing to business growth and portfolio expansion in collaboration with the Commercial Team, including participation in international shows.
• Lead staff management, training and development in coordination with Human Resources, promoting alignment with company policies and procedures.
• Contribute to the implementation of strategic, commercial and operational guidelines defined by Corporate Management, in line with company standards, ethics and confidentiality policies.
• Analyze market trends and competitors, preparing periodic performance reports and business insights.

Requirements

• Minimum 5 years of managerial experience within yachting agencies, commercial shipping agencies, cruise ship agencies and/or luxury hospitality environments.
• Strong knowledge of the yachting market and the local area (Dubai).
• Proven expertise in port formalities, customs clearance procedures and coordination with maritime and government authorities.
• Excellent client management and customer service orientation.
• Solid experience in budgeting, financial monitoring and performance reporting.
• Strong commercial awareness with the ability to identify business development opportunities.
• Proven leadership and people management skills, with the ability to motivate and develop teams.
• Strong analytical, organizational and project management skills, with a results‑driven mindset.
• Excellent communication, negotiation, presentation skills and networking abilities.
• Creative strategist with excellent time management skills.
• Proficiency in IT systems, CRM platforms and MS Office.
• Fluent in written and spoken English.
• Collaborative, dynamic, proactive and discreet, with a strong sense of confidentiality.
• Availability for frequent business travel and flexibility to manage high‑pressure situations.
• Full clean driving license.

Location

Dubai

If you are passionate about the luxury yacht industry and have proven experience, we invite you to apply now! Contract terms and remuneration will be determined based on the candidate's profile.