Operations Manager

PlaceUp; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail management company in Dubai is seeking an experienced Operations Manager to oversee and optimize daily retail operations across multiple stores. The role requires strong leadership and analytical skills, with responsibilities including ensuring operational excellence, managing KPIs, and supporting store managers. Ideal candidates will have 5–8 years of multi-store retail management experience and a relevant bachelor's degree. The position promises competitive compensation and growth opportunities.

Qualifications

• 5–8 years of experience in retail operations, with multi-store management exposure.
• Strong understanding of retail KPIs and store processes.
• Proven leadership and people management skills.

Responsibilities

• Oversee daily operations across retail stores to ensure smooth performance.
• Implement and monitor standard operating procedures across all locations.
• Manage store openings, refurbishments, and operational rollouts.

Skills

Leadership

Analytical skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in Business, Operations, or related field

Tools

POS systems

Inventory management tools

ERP tools

Job description

Role Overview

We are seeking an experienced Operations Manager to oversee and optimize day‑to‑day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives.

Key Responsibilities

• Oversee daily operations across retail stores to ensure smooth and efficient performance
• Implement and monitor standard operating procedures (SOPs) across all locations
• Manage store openings, refurbishments, and operational rollouts
• Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction
• Coordinate closely with merchandising, supply chain, finance, and HR teams
• Ensure inventory accuracy, stock availability, and loss prevention controls
• Drive operational improvements to increase efficiency and reduce costs
• Support store managers through coaching, training, and performance management
• Ensure compliance with company policies, legal requirements, and health & safety standards
• Prepare operational reports, budgets, and forecasts for senior management

Requirements

• Bachelor's degree in Business, Operations, or related field
• 5–8 years of experience in retail operations, with multi‑store management exposure
• Strong understanding of retail KPIs, store processes, and customer experience
• Proven leadership and people management skills
• Strong analytical, problem‑solving, and decision‑making abilitiesExcellent communication and stakeholder management skills
• Experience with POS systems, inventory management, and ERP tools