Operations Manager

FedEx Logistics; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company is seeking an RECC Manager to manage aircraft engine shipment inquiries and ensure excellent customer service. The ideal candidate will have knowledge of aerospace logistics and strong negotiation skills. Proficiency in Business English is required, with additional language skills considered a plus. This role emphasizes attention to detail and customer-focused service.

Qualifications

• Mastery of international air transport regulations.
• Familiarity with handling, shipping, and regulatory requirements in aerospace logistics.
• Language skills as a PLUS: Arabic for DXB.

Responsibilities

• Handle customer engine quote requests and ensure documentation accuracy.
• Work closely with AOG desks to monitor shipment flows.
• Negotiate with suppliers for the best shipping rates.

Skills

Attention to detail and documentation accuracy

Excellent communication and coordination

Strong negotiation skills with customers and suppliers

Education

Knowledge of Aerospace Logistics

Business English

Tools

Rate building and quoting tools

Job description

Overview

JOB DESCRIPTION: RECC Manager

Corporate Unit: FEDEX Logistics

Division: Global Air Freight

Group: Global Aerospace Logistics

Location: TBD

Reporting to: Disciplinary AOG Desk Manager

Functional Global Engines Product Manager

Function: RECC

Main Missions

• 2-1 Customer & Quotation Management: The RECC Manager handles engine quote requests and supports outside sales with customer inquiries. They ensure all documentation is accurate, respond promptly to engine shipment needs, and provide excellent customer service.
• 2-2 Operational Management: The RECC Manager ensures the smooth handling of aircraft engine coordinating with all stakeholders involved. They work closely with AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.

Accountabilities & Interactions

• Customer Relation Key Outcomes:
  • Answer & handle customer engine quote requests
  • Provide accurate multiple shipping solutions in a prompt manner
  • Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates
  • Representing the client to carriers and FXL network
  • Inform the customer in real-time
  • Provide excellent customer service
  • Track & identify trends & opportunities
  • Monitor sales margins
  • Strict compliance of Aero-Lift rules
• Operational Key Outcomes:
  • Update operational instructions for Hand-Over to AOG Desk
  • Adhere to client-specific operational procedures (SOP)
  • Work closely with AOG Desk on each engine file
  • Monitor engine files in F.A.S.T in accordance with KPIs
  • Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T)
  • Control administrative documents, forms related to the transport of goods, and content
  • Support issue resolution and manage dispute cases
  • Inform Global Product Manager of any required IT updates (e.g., engine catalog, airlines database…)
• External Interactions:
  • Customers (External and/or Fedex Airlines)
  • Carriers
  • Suppliers
• Internal Interactions:
  • Global Engines Product Manager
  • AOG Desk Manager
  • AOG desk Supervisor
  • AOG Back Officers
  • FXL Network organization & branches (Sales, Pricing & Operational Teams)

Required Competence

• 4-1 Knowledge
  • Business English (read, written, spoken)
  • Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
  • Familiarity with rate building and quoting tools
  • Language skills as a PLUS: Spanish/Dutch/German/Italian/Portuguese for CDG; Arabic for DXB; Chinese/Japanese/Korean/Thai for MNL; Spanish/Portuguese/French for MIA/DFW
  • Mastery of international air transport regulations (Incoterms/Customs Rules…)
  • Knowledge of computer tools
• 4-2 Skills
  • Attention to detail and documentation accuracy
  • Excellent communication and coordination
  • Strong negotiation skills with customers and suppliers
  • Data analysis and margin tracking
  • Adherence to SOPs and Compliance Rules
  • Respect and apply the company's Quality, Hygiene, and Safety rules
  • Convey a positive brand image to clients
  • Adherence to procedures and organization of the service (schedules, break times, holidays)
  • Good command of written and oral communication
• 4-3 Personal Qualities
  • Customer service orientation (internal and external)
  • Initiative and problem-solving mindset
  • Teamwork orientation
  • Organizational skills
  • Reactivity and proactivity
  • Good interpersonal skills
  • Sense of responsibility