Operations Lead

Matchworkers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment company in Dubai is seeking an Operations Scale Lead to enhance their cross-border recruitment processes. The role involves developing scalable operations, championing automation, and leading teams to drive efficiency. The ideal candidate will be an experienced operations leader with a background in recruitment or fast-growth environments. This position offers an opportunity to work in a dynamic, expanding company that values international collaboration.

Qualifications

• Proven operations leader with experience in recruitment or high-volume environments.
• Comfortable with process design and digital tools.
• Experience with implementing CRM or workflow systems.

Responsibilities

• Develop and document SOPs for recruitment processes.
• Leverage CRM and ATS to drive efficiency.
• Lead and grow teams with KPIs and dashboards.
• Ensure compliance and operational rigor.
• Build reporting frameworks for data-driven decision making.
• Identify process gaps and deploy automation.

Skills

Systems thinking

Process design

Digital tools

Automation

Recruitment experience

Cross-border compliance

Tools

CRM

ATS

Job description

About Us

We’re Matchworkers International, a recruitment company connecting thousands of workers annually with life-changing opportunities across Europe and beyond. With rapid international growth ahead, we’re looking for an Operations Scale Lead to help us take things to the next level.

Why This Role Matters

This is not a “keep the lights on” job. It’s about building a scalable operating engine that powers cross-border recruitment at a global level. You’ll be at the heart of transforming processes, teams, and systems — ensuring that operations don’t just keep up with growth, but drive it.

What You’ll Do

• Design & systemise operations: Develop and document SOPs that make high-volume recruitment and immigration processes repeatable, reliable, and scalable.
• Champion automation & tooling: Leverage CRM, ATS, and digital tools to remove manual bottlenecks and drive efficiency across the candidate journey.
• Scale teams & performance: Lead and grow teams — from recruiters to immigration specialists — equipping them with KPIs, dashboards, and playbooks that deliver consistent results.
• Cross-functional leadership: Act as the connector between recruitment, immigration, finance, and business development — ensuring seamless communication and execution.
• Governance & compliance: Maintain operational rigour and compliance across every stage, from candidate screening through to visa approvals.
• Data-driven decision making: Build reporting frameworks and operational analytics to spot bottlenecks, forecast needs, and keep leadership informed.
• Continuous improvement: Identify process gaps, deploy automation, and create scalable systems that evolve with international growth.

Who You Are

• A systems thinker who thrives on creating clarity out of complexity.
• A proven operations leader with experience in recruitment, outsourcing, or other high-volume, fast-growth environments.
• Comfortable rolling up your sleeves in the detail while keeping sight of the big-picture strategy.
• Skilled in process design, digital tools, and automation — ideally with hands-on experience implementing CRM or workflow systems.
• Excited by the challenge of international expansion, cross-border compliance, and multicultural teamwork.