Operations Lead

Shipa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is looking for an operations manager to oversee daily logistics operations and ensure timely delivery of e-commerce packages. The role requires 5-7 years of experience in logistics, a relevant degree, and skills in route optimization. The position offers an opportunity to work in a dynamic environment focused on process improvement and operational excellence.

Qualifications

• 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector.
• Familiarity with e-commerce platforms and integration processes.
• Experience with route optimization and fleet management technologies.

Responsibilities

• Oversee day-to-day operations of courier and logistics services.
• Manage hub/warehouse operations and inbound/outbound package handling.
• Draft SOPs and improve user experience on Shipa Ecommerce systems.
• Supervise last-mile delivery execution and optimize delivery routes.

Skills

E-commerce Platform Proficiency

Data Analysis and Reporting

Customer Service Management

Proficiency in logistics management systems

Problem-solving and analytical abilities

Education

Bachelor's degree in relevant field

MBA

Tools

Logistics software and tracking tools

Job description

Overview

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients. This job excludes payments, receivables, and payables.

Responsibilities

• Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages
• Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch
• Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems
• Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
• Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
• Train, and manage delivery associates, drivers, and operations support staff
• Monitor performance metrics and implement improvement plans
• Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
• Ensure compliance with safety, legal, and company standards in all operations
• Identify operational gaps and lead process improvement initiatives
• Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs

Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
• 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector
• Familiarity with e-commerce platforms and integration processes
• Experience with route optimization and fleet management technologies
• Knowledge of local and regional logistics regulations

Competencies

• Technical: E-commerce Platform Proficiency
• Technical: Data Analysis and Reporting
• Technical: Customer Service Management
• Technical: Proficiency in logistics management systems and tools
• Technical: Proven experience in last-mile delivery and hub operations
• Technical: Excellent problem-solving and analytical abilities
• Behavioral: Teamwork and Collaboration
• Behavioral: Strong communication and stakeholder management skill
• Behavioral: Quality and Results focused
• Behavioral: Learning Agility
• Behavioral: Business Acumen
• Behavioral: Strategic Thinking
• Behavioral: Adaptability and Flexibility
• Behavioral: Negotiation and influence
• Behavioral: Emotional Intelligence
• Behavioral: Decision Making