Operations Coordinator- Technical Admin (Male Candidates Only)

Manlift Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aerial work platform specialist is seeking an Administrative Manager to oversee technical operations and ensure compliance with SHEQ standards. The ideal candidate will have at least 3 years of experience in a similar role, excellent organizational skills, and proficiency in MS Office. This position offers the chance to contribute to the operations of a forward-thinking company in the UAE.

Qualifications

• Minimum 3 years of working experience or at least 5 years in a similar industry.
• Excellent communication and interpersonal skills.
• Proactive and a team player.

Responsibilities

• Manage administrative tasks for the technical operation.
• Document the Manlift process and procedures accurately.
• Communicate effectively with technical staff, suppliers, and service providers.

Skills

Systematic skills

Analytical skills

Communication skills

Time management

Education

Secondary school level/ college diploma

Tools

MS Office

Job description

Overview

Objective/ Purpose of the Role

This role will be responsible for managing administrative tasks for the technical operation. The role will monitor on-time and accurate completion of work orders in the system including SHEQ compliance from the technicians and other stakeholders involved.

Organisational Structure

Reports to Technical Manager with “dotted line” reporting to Operations/TMW/SHEQ Manager.

Responsibilities

• To document the Manlift process and procedure, they consumed resources at workshops including contracted labour hire.
• To document according to Manlift process and procedure, corrective maintenance, preventive maintenance, third-party inspections, damage and missing equipment process, parts use, and consumption and annual inspections of equipment.
• To document according to Manlift process and procedure, the sold equipment and de-fleet MEWPs.
• To document according to Manlift process and procedure, the annual maintenance contracts & Service contracts.
• Coordinates the implementation of the required MEWP third-party inspection.
• Assists in the creation and management of workshop projects, including obtaining required approval if applicable.
• Recording of technician’s hours worked, including overtime hours, and communicating to HR with proper approval.
• Manage equipment and MEWP records and data entry into the NetSuite system.
• Accurately logs all the MEWP details in the Damage advice note (service work orders, breakdown and damages photos, etc) and submit to relevant team members for approval.
• Documenting all mandatory requirements for internal and external technical safety bulletins.
• Archiving historical information on sold equipment.
• Update the track unit manager based on the workshop and field activities on track unit installation and removal of faulty units.
• Maintain and update user manuals, service manuals, and parts manuals for equipment.
• Efficient use of the NetSuite system with an understanding of all relevant reports needed to support the day-to-day tasks.
• Effective communication with technicians, permanent casuals, suppliers, manufacturers, and other service providers to ensure appropriate actions are taking place.
• Aiding the Technical manager with the timely completion of the monthly reporting process.
• Ensure operational visual displays (KPIs, Operational Results, Track Unit Manager, Field Service Monitor screens) in the office are updated and working properly.
• In charge of on-time submission of petty cash to the accounts department.
• Real-time update of operational skill matrix, improvement board, and 7-day shift schedule for technicians.
• To ensure the accurate and timely completion of all work orders in the system.
• To ensure Genie Tech Pro and JLG Online University training are executed in a timely manner.
• To ensure effective communication with the hire desk and commercial team for daily rental requirements with a clear understanding of demands for efficient planning. Updates daily planner with fleet allocation, status, and expected ready line date.
• To ensure a healthy and safe working environment is maintained in line with the company’s SHEQ policy. Supervise and work in tandem with the workshop supervisor for the yard and workshop 6s activities and responsibilities, MEWP arrangements, and work equipment conditions are maintained at a high standard.
• To ensure that any near misses (unsafe acts and unsafe conditions) are recorded. A stand-up meeting is used to discuss violations and action measures.
• To ensure and monitor appropriate PPE is used by the technicians, permanent casuals, suppliers, and third-party service providers when they are on the premises.
• To ensure and supervise proper waste segregation and waste disposal within the premises.
• Identify areas for immediate action due to relevant SHEQ issues and concerns.
• Supervise facility management and work in tandem with the Technical Manager in facility repairs and schedules.

Key Competencies

• Systematic skills
• Analytical skills
• Developed understanding for work processes and procedure in workshops
• Open approach to collaboration with different team members
• Can-do and hands-on attitude
• Communication skills

Requirements

• Secondary school level/ college diploma (degree).
• Proactive and team player with excellent communication and interpersonal skills.
• Excellent time management, organisation skills and the ability to multi task.
• Computer literate with proficiency in MS office.
• Good knowledge in English and knowledge of an additional language is an asset.
• Minimum 3 years of working experience or at least 5 years in a similar industry.
• Clerical and accounting, stock or logistic background will be helpful

The Company

Manlift is an international company specialising in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie & Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.

Manlift is among the most forward-thinking, innovative and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever-growing numbers of after-sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose-built and certified IPAF training facilities have been training individuals to international standards and codes of practice since 2010.

Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain a bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention to the customer. We compete with our platforms, we win with our people.

The Manlift Way

To ensure that we always deliver the best customer experience, we’ve implemented efficiency measures focusing on continuous improvement at all stages of the rental cycle. And as a result, our customers benefit in terms of:

• Safety
• Machine availability
• On-time machine delivery
• Fast pick up
• High machine uptime
• Invoice accuracy

One essential feature of this approach – which we call the “Manlift Way” – is that it enables us to constantly monitor and improve key performance indicators across our entire network of its depots, again with the aim of delivering the best customer experience.