Officer, Digital Onboarding(Part-Time) - Emiratized Role

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Part time

Job summary

A leading bank in the UAE is seeking a detail-oriented and customer-focused Officer Digital Onboarding to join their team in Abu Dhabi. In this part-time role, you will facilitate the digital onboarding process, provide exceptional service, and collaborate with teams to enhance customer experience. The ideal candidate will have excellent communication skills in English and Arabic, good time management abilities, and a basic understanding of IT. This role does not offer remote work and is an essential part of the bank's digital transformation efforts.

Qualifications

• Proven ability to manage time effectively and handle multiple tasks.
• Customer-oriented mindset with a commitment to providing exceptional service.
• Basic IT skills and ability to quickly adapt to new technologies.

Responsibilities

• Facilitate the digital onboarding process for new customers.
• Utilize digital onboarding platforms and CRM systems.
• Provide excellent customer service addressing inquiries and resolving issues.
• Collaborate with cross-functional teams to streamline onboarding procedures.
• Ensure compliance with UAE banking regulations.
• Maintain accurate records and generate reports on onboarding metrics.
• Identify opportunities for process improvement.

Skills

Excellent communication in English

Excellent communication in Arabic

Time management

Customer-oriented mindset

Basic IT skills

Job description

We are seeking a detailoriented and customerfocused Officer Digital Onboarding (PartTime) to join our team in Abu Dhabi United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

• Facilitate the digital onboarding process for new customers ensuring a smooth and efficient experience
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation
• Provide excellent customer service addressing inquiries and resolving issues related to the onboarding process
• Collaborate with crossfunctional teams to streamline and improve digital onboarding procedures
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process
• Maintain accurate records and generate reports on onboarding metrics
• Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions
• Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices

Qualifications

• Excellent verbal and written communication skills in English and Arabic
• Proven ability to manage time effectively and handle multiple tasks in a parttime capacity
• Customeroriented mindset with a commitment to providing exceptional service
• Basic IT skills and ability to quickly adapt to new technologies

Remote Work

No

Employment Type

Parttime