Night Operations & Guest Experience Manager

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a Night Manager to ensure guest satisfaction and manage night operations. Responsibilities include overseeing arrivals, conducting night audits, and addressing issues to ensure smooth service. The ideal candidate has a Diploma in Tourism/Hospitality Management and at least 2 years of relevant experience. Excellent English proficiency is essential for effective communication in a dynamic environment.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English language.

Responsibilities

• Be the main point of guest contact 24 hours.
• Monitor all night arrivals ensuring all requests are carried out smoothly.
• Deal with VIP room inspections, arrivals, and departures.
• Complete the night audit in line with standards and procedures.
• Submit housekeeping and cleaning requests as required.

Skills

Customer service

Communication

Problem-solving

Education

Diploma in Tourism / Hospitality Management

Job description

A leading hospitality company in Ras al-Khaimah is seeking a Night Manager to ensure guest satisfaction and manage night operations. Responsibilities include overseeing arrivals, conducting night audits, and addressing issues to ensure smooth service. The ideal candidate has a Diploma in Tourism/Hospitality Management and at least 2 years of relevant experience. Excellent English proficiency is essential for effective communication in a dynamic environment.