NEW OPENING Abu Dhabi Operations Manager

FAIRMONT; Abu Dhabi; On-site; AED 250,000 - 350,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi seeks an Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest experiences and operational excellence. The role involves leading diverse teams, managing budgets, and collaborating with departments to drive performance. The ideal candidate has significant leadership experience in luxury settings, a relevant degree, and a passion for guest service.

Benefits

Competitive salary

Great healthcare

Learning opportunities

Qualifications

• 7–10 years leadership experience in luxury hospitality.
• 3 years in an operational leadership role.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Oversee daily operations across key departments.
• Work closely with the General Manager on strategy.
• Lead and inspire department heads and teams.

Skills

Leadership

Analytical skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Overview

We are thrilled to unveil the upcoming launch of our newest luxury lifestyle destination in Abu Dhabi—a sanctuary of nature, culture, and curated experiences. As we prepare to open doors to this exceptional property, we are seeking visionary senior managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.

We are seeking an experienced Operations Manager to oversee the seamless day-to-day running of our hotel operations in Abu Dhabi. In this role, you will ensure all departments deliver consistently exceptional guest experiences while driving efficiency, team engagement, and brand standards. The Operations Manager will be a key partner to the General Manager in achieving both strategic goals and operational excellence.

Responsibilities

• Oversee daily operations across Rooms, Housekeeping, Front Office, and other key departments.
• Work closely with the General Manager to execute the property’s vision, brand standards, and guest experience strategies.
• Lead, coach, and inspire department heads and teams, creating a culture of accountability, collaboration, and guest-centric service.
• Monitor operational performance, guest satisfaction, and financial results, taking proactive action where needed.
• Ensure compliance with health, safety, and hygiene standards across all areas of operation.
• Partner with HR on talent recruitment, training, and development programs to build strong and motivated teams.
• Collaborate with Sales & Marketing to support events, promotions, and initiatives that drive business.
• Manage budgets, control costs, and maximize profitability without compromising quality.
• Drive sustainability initiatives across operations, aligning with our brand’s eco-conscious values.
• Handle guest feedback and service recovery with professionalism, ensuring loyalty and satisfaction.
• Act as the property’s ambassador, representing the brand with integrity and passion.

Qualifications

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum of 7–10 years’ progressive leadership experience in luxury or lifestyle hospitality, with at least 3 years in an operational leadership role.
• Strong leadership presence with proven ability to inspire and guide large, diverse teams.
• Exceptional organizational, analytical, and problem-solving skills.
• In-depth knowledge of hotel operations across Rooms, F&B, and support departments.
• Financial acumen with experience in budgeting, forecasting, and cost management.
• High attention to detail with a passion for delivering outstanding guest experiences.
• Fluency in English; Arabic is an advantage.

Benefits

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture