Multilingual CSM: English, French, Spanish, Nordic

Global Payment Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading payment solutions provider is seeking a motivated Customer Success Manager based in Dubai. The role includes managing client relationships, ensuring customer satisfaction, and providing onboarding support for new clients. The ideal candidate will have a Master’s degree, 1-3 years of relevant experience, and strong communication skills. Benefits include medical insurance, 25 days of annual leave, and opportunities for global career progression in a positive work environment.

Benefits

Tier 1 medical insurance for team member and dependents

25 days annual holiday

Global career progression opportunities

Regular social events and charitable initiatives

Qualifications

• 1-3 years of experience in customer success, preferably in SaaS or tech startups.
• Demonstrated ability to increase customer satisfaction.
• Knowledge of the F&B and Retail industries is a plus.

Responsibilities

• Manage overall client relationships and maintain strong long-term relationships.
• Guide new customers through the onboarding process and ensure they understand the product.
• Advocate for customer needs within the company and influence product development.

Skills

Customer engagement

Analytical skills

Communication skills

Detail-oriented

Creative thinking

Education

Master's degree or equivalent experience

Job description

A leading payment solutions provider is seeking a motivated Customer Success Manager based in Dubai. The role includes managing client relationships, ensuring customer satisfaction, and providing onboarding support for new clients. The ideal candidate will have a Master’s degree, 1-3 years of relevant experience, and strong communication skills. Benefits include medical insurance, 25 days of annual leave, and opportunities for global career progression in a positive work environment.