MSD CRM Developer

Virtusa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in the UAE is seeking a CRM Developer to support the maintenance and development of applications. This role requires expertise in MSCRM, SQL Server Integration Service, and a strong understanding of banking domains. The ideal candidate will have 7 to 9 years of experience and will ensure system availability as per the defined SLA. Join our innovation-driven team and contribute to leading digital transformation programs in the region.

Qualifications

• 7 to 9 years of experience in product design and implementation.
• Strong technical knowledge in MSCRM application.
• Moderate to strong understanding of banking domain.

Responsibilities

• Provide support maintenance and development of applications and systems.
• Ensure 100% system availability as per defined SLA.
• Analyze business requirements and translate them into technical specifications.

Skills

Customization and configuration in MSCRM application

Writing MSCRM plugin workflow

SQL Server Integration Service

Windows services

Multitasking in a dynamic environment

Good verbal and written communication skills

Education

Degree in Computer Science or equivalent qualification

Job description

CRM Developer

Job Purpose

The role provides support maintenance and development of applications and systems to fulfill business objectives. Responsible for 100 percent system availability and providing solutions as per the defined SLA for issues.

Key Result Areas

• Must have strong knowledge of customization and configuration in MSCRM application
• Must have ability to write MSCRM plugin workflow and form customization
• Must have experience in SQL Server Integration Service
• Must have ability to work on Windows services
• Must have ability to work -based applications and components
• Provide response to resolution of service tickets within agreed SLAs
• Perform root cause analysis for incidents and implement fixes after proper testing
• Proactively check server status to ensure applications and systems are fully operational and available for users
• Analyze business requirements and translate them into technical specifications
• Collect data and analyze metrics related to requirements
• Review test results
• Deploy bug fixes in test environment and perform system integration testing
• Write technical specifications
• Participate in code reviews
• Perform maintenance on existing code base
• Coordinate user testing and take appropriate actions to move changes to production

Operating Environment Framework and Boundaries Working Relationships

Coordinate with team members and other functional teams
Participate in backup and training activities
Adhere to information controls and security procedures
Provide general administrative support including meetings and knowledge transfer

Problem Solving

• Break down complex issues and identify key information and options
• Present and discuss problems with others to find permanent solutions
• Investigate and understand causes of defects
• Interpret understand and resolve user support issues
• Perform root cause analysis
• Recommend solutions to system or process obstacles

Decision Making Authority and Responsibility

• Design functional solutions to business requirements
• Use effective judgment to evaluate options and achieve results within timeframes
• Highlight concerns affecting deliverables

Knowledge, Skills, Qualification and Experience

• 7 to 9 years of experience in product design and implementation
• Strong technical knowledge in MSCRM application
• Experience in production support
• Moderate to strong understanding of banking domain
• Ability to review understand and improve program code and documentation
• Good verbal and written communication skills including documentation
• Ability to interpret solution documentation and recommend improvements
• Ability to multitask in a dynamic environment
• Ability to develop large-scale web and database applications
• Ability to manage multiple projects with multiple deadlines
• Ability to communicate clearly with business users and project managers
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to complete all phases of software development life cycle including analysis design functionality testing and support
• Degree in Computer Science or equivalent qualification

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE KSA Qatar & Oman and we work with the leading Banking and Financial Services Travel Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner IDC WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team Dont listen to us listen to our customers

( & quality of life professional and personal development: values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.