MENA CSM & Account Manager — Dubai (Arabic Speaker)

Thomson Reuters; United Arab Emirates; Hybrid; AED 293,000 - 368,000; Full time

Job summary

A global leader in legal solutions is seeking a Customer Success Manager based in Dubai to manage existing accounts throughout the MENA region. This role is vital for driving customer retention, building relationships with C-level executives, and ensuring client satisfaction. Candidates should have a strong background in account management, be fluent in Arabic and English, and possess exceptional negotiation skills. The position offers a hybrid work model, focusing on maintaining long-term customer relationships and strategic business growth.

Benefits

Hybrid Work Model

Career Development and Growth

Industry Competitive Benefits

Flexibility & Work-Life Balance

Social Impact Opportunities

Qualifications

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.
• Problem solving skills and ability to understand, articulate, structure and solve client needs.

Responsibilities

• Drive retention and expansion strategies for existing accounts.
• Build and maintain trusted relationships with C-level executives.
• Advocate for clients internally and ensure high satisfaction.
• Maintain accurate pipeline and performance reporting in Salesforce.

Skills

Customer Success

Account Management

Fluency in English

Fluency in Arabic

Negotiation skills

Collaboration skills

Job description

A global leader in legal solutions is seeking a Customer Success Manager based in Dubai to manage existing accounts throughout the MENA region. This role is vital for driving customer retention, building relationships with C-level executives, and ensuring client satisfaction. Candidates should have a strong background in account management, be fluent in Arabic and English, and possess exceptional negotiation skills. The position offers a hybrid work model, focusing on maintaining long-term customer relationships and strategic business growth.