Member Experience Executive

MEFITPRO; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading sports and wellness hub is seeking a Member Experience Executive to provide exceptional front-of-house service while driving sales of memberships and classes. The ideal candidate should have at least 2 years of experience in sales or customer service, excellent communication skills, and be passionate about health and wellness. Flexibility for various shifts and an ability to work under pressure is required. Knowledge of sports concepts is a plus.

Benefits

Top-tier commissions on achieving sales KPIs

Visa Medical Insurance

Opportunities for career growth

Qualifications

• Minimum 2 years in sales or customer service, preferably in fitness or wellness.
• Computer literate, familiar with booking systems.
• Flexibility with shifts, including evenings and weekends.

Responsibilities

• Deliver a welcoming and professional front-of-house experience.
• Drive revenue through the proactive sale of memberships and class packages.
• Support day-to-day operations ensuring premium guest experiences.

Skills

Sales-driven

Excellent communication skills

Interpersonal skills

Ability to multitask

Strong written and spoken English

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Member Experience Executive - Female

Location: Sharjah

Job Type: Full Time

Working Days: 6 Days a week

Working Hours: 9-10 hours per day

Basic Salary: Up to AED 6000

Benefits:

• Top-Tier Commissions on achieving sales KPIs
• Visa Medical Insurance Flights
• Opportunities for career growth within a global luxury brand
• Note: No accommodation/transportation provided

Shift Timings Details:

Day Shift: 6 AM to 3PM

Mid Shift: 11 AM to 8 PM

Evening Shift: 2 PM to 11 PM

JOB SUMMARY

The Member Experience Executive is responsible for delivering a welcoming and professional front‑of‑house experience while playing a key role in driving revenue through the proactive sale of memberships class packages and private sessions.

This position supports the day‑to‑day operations of a massive sports and wellness hub with a high‑end member base ensuring seamless client service and premium guest experiences. The representative is expected to consistently embody luxury service standards providing every guest with a personalized and high‑quality experience.

The ideal candidate is highly sales‑driven goal‑oriented and passionate about health and wellness with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets. Arabic speakers are preferred for this role.

CANDIDATE PROFILE

• 2 years in sales or customer service (fitness/wellness/hospitality industry preferred).
• Computer literate (Excel Word PowerPoint admin systems).
• Excellent communication and sales skills.
• Knowledge of sports or wellness concepts a plus.
• Familiarity with booking systems.
• Strong written and spoken English.
• Arabic Speaking is a plus
• Good interpersonal skills able to engage with diverse backgrounds.
• Ability to work under pressure and multitask.
• Flexibility with shifts evenings weekends and holidays.
• Well presented with clear speech physically active energetic.

CORE WORK ACTIVITIES

• Member Experience Responsibilities
• Operations & Management Support
• Follow Safety & Security
• Abide by Policies & Procedures
• Guest Relations
• Communication
• Working with Others
• Quality Assurance
• Physical Requirements